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Phone shop staff (99% of them) don't know anything. PRONTO! Just today I got a called from the 3 network saying that they are offering me the LG U8120 handset on the contract, I simply replied I am not interested. Upon his enquiry, I told him that the memory is crap and no bluetooth and the infrared is crap. After hearing me winge, the guy replied that the phone has 32Mb and that should be enough to store more than a 100 songs in MP3 format. I just said to the guy that he should not waffle as I know what I am talking about otherwise I will make sure he is embarassed, he apologised and hung up straight away!
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Posted: 2004-12-16 22:40:19
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@ boba
i sell whatever the customer wants, i do not see the point in selling them something they dont want, it noly causes complaints!!
fatreg
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Posted: 2004-12-16 22:54:49
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@fatreg i ment more those situations where buyer isnt sure what to buy.
This message was posted from a T68
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Posted: 2004-12-16 23:01:12
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ahh when there not sure you have to go for what makes you the kost commission!!
its only fair! based on the amount of NOkia 3510is i sell!!
fatreg
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Posted: 2004-12-16 23:04:56
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@scorpion
There is very little rigid product training. Those who are interested will play with them and as most people here will appreciate, if you are an enthusiast, you can teach yourself. Occasionally, network or manufacturer reps come round, but as with in-house trainers, I often found myself in the position of knowing more than they did.
But there's plenty of info available on the intranet and it's basically down to how much people want to know. As a (sales)person, I am the sort who draws confidence from knowledge, so I always wanted to understand more about the product to help me as a salesman.
@boba
Mystery Shopping is a widely-used training tool and performance measurement within the industry, conducted by a few industry publications and CPW also do their own. In fact, this is one of the largest determinants of a store manager's bonus, designed to improve the customer experience and standardise service levels across the business.
@riflogic
Whilst you may be very knowledgeable on the subject of mobile phones, apparently you have yet to grasp that making comments like:
"Phone shop staff (99% of them) don't know anything. PRONTO!"
only make you sound silly...
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[ This Message was edited by: dave_uk on 2004-12-17 11:03 ]
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Posted: 2004-12-17 11:46:41
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@sir what are your experiences with costumers in the shop?
This message was posted from a T68
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Posted: 2004-12-17 12:15:31
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Quote:
@riflogic
Whilst you may be very knowledgeable on the subject of mobile phones, apparently you have yet to grasp that making comments like:
"Phone shop staff (99% of them) don't know anything. PRONTO!"
only make you sound silly...
I agree. doesnt "pronto" mean quickly?
Ok, just found that it is actuall yspanish for "soon".
[ This Message was edited by: jcwhite_uk on 2004-12-17 11:42 ]
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Posted: 2004-12-17 12:40:29
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Check
this out,it's about something similar...
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Posted: 2004-12-17 12:49:26
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Quote:
On 2004-12-16 23:01:12, BobaFett wrote:
@fatreg i ment more those situations where buyer isnt sure what to buy.
This message was posted from a T68
. . . and 'some' are not really buying at - all !
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Posted: 2004-12-17 13:45:27
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okay.. so if the sales team don't know squat about the phones, there has to be a reason.
most smart buyers have a rough idea in mind of what they want before they enter a mobile shop. like a checklist of things that the phone should have. and moreover... a good marketing strategy means all the features of the phone are already told to the customer well in advance via the advertisements.
(like. camera,ir, bt, etc.)
rather than it being an exclusive domain of the salesperson, who's only job it is to sell more and more, (doesn't matter if he knows his product inside out), it is up to the customer to do the homework and have a clear idea. maybe some tech magazines/websites list these features.
in my part of the world, brand recognition and referrals via colleagues or friends/family are the most important forms of educating oneself before buying a mobile.
and so, customers have varying degrees of knowledge before they actually enter the shop.
first time customers, by and large opt for a phone with basic features. whereas older customers want more features in the same phone they using now. to move from one brand to another is pretty rare. so, all the salesperson has to know:
the basic phone to sell for the "new customer"
the upgrade option for for the "existing"(eg. the natural upgrade for a t610 is a k700, from k700, to s700; p800 to 900 to p910).
which mdels has the highest profit margin? sell that one above all else!
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Posted: 2004-12-17 21:24:04
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