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< Esato Forum Index > Sony Ericsson / Sony > Software, Firmware and Drivers > K750 / W800 Firmware Overview Bookmark topic

Anyone any idea if the standby lockups are specific to the voda firmware? I'm getting them, and a friend with an unbranded is fine

Ta

[ This Message was edited by: reesy on 2005-06-07 11:32 ]
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Posted: 2005-06-07 12:31:06
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Internal Email from o2:

Quote:Sony Ericsson K750I

A fault has been identified on the Sony Ericsson K750I that manifests itself in the form of a freezing screen.

The fault is not apparent in all K750I handsets, only in some.

A fix is being worked on by Sony Ericsson and new stock will be available for testing later this week.

If the new stock tests OK we expect the delivery of the new stock be be week commencing 20/06/05.

Where customers are experiencing this problem, removing the battery and replacing it may correct the problem.

However customers that require a replacement should be advised that replacement stock will not be available until week commencing 20/06/05 therefore they can either hold onto their K750I until then or be offered an alternative/refund.

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Posted: 2005-06-07 12:52:51
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Interesting. That suggests a hardware problem.
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Posted: 2005-06-07 13:10:20
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Quote:
On 2005-06-07 13:10:20, Sebby wrote:
Interesting. That suggests a hardware problem.



I thought that myself, mines is week 19, and suffers the fault almost hourly - making the handset useless to me.

[ This Message was edited by: rossonthenet on 2005-06-07 12:20 ]
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Posted: 2005-06-07 13:20:24
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FYI
-------------------------------------------------------------------
Thank you for contacting the Sony Ericsson Call Centre.

With regards to your enquiry, the latest firm of the Sony Ericsson K750i handset is R1A044. To check your software level:

1 Move joystick right
2 Press *
3 Move joystick left
4 Move joystick left
5 Press *
6 Move joystick left
7 Press *
8 Go to [SERVICE INFO], press select
9 Go to [SOFTWARE INFO], press select

A new software release will be available for download from Sony Ericsson Update Service at www.sonyericsson.com/support in week 24 (within the next couple of weeks).

Should you require any further assistance, please do not hesitate to contact us again for further help and support.

For more information on our products and services, please feel free to visit our website at www.sonyericsson.com

www.sonyericsson.com/fun
Register now for great content and fantastic Web and WAP Services.

Kind Regards,
Michael Simcox

Sony Ericsson Call Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com
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Posted: 2005-06-07 13:36:57
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Quote:
On 2005-06-07 13:10:20, Sebby wrote:
Interesting. That suggests a hardware problem.




It can also suggest that those handsets has the new firmware already installed...

...as was the case with some K700...
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Posted: 2005-06-07 15:52:10
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WOW.

Don't think I've ever known SE give the date out of new firmware releases?!!
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Posted: 2005-06-07 16:03:04
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There is only one non-customised firmware that has been released so far for the K750 (R1A044), so it is unlikely that the phones causing trouble are any different from a software perspective.

Having said that, some 'hardware' problems can still be fixable through a firmware update, e.g. if a hardware component was slightly out of spec on some phones the firmware could be modified to compensate. Likewise if the firmware has become corrupt - or even corrupted itself - a firmware update could fix this.

I assume people who are having regular problems have tried a master reset?
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Posted: 2005-06-07 16:07:36
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SE Belgium told me there will be a firmware release on JUNE 13TH, available in service centers AND online.
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Posted: 2005-06-07 16:44:06
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So it would definitely appear that a new version is imminent, which is good. I can't say I've experienced any real problems with my handset so far, though.
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Posted: 2005-06-07 17:32:11
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