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Well people, Mine went faulty this morning, Same as before. Refuses to start up just flashing at me.
Not bad i suppose,
1st phone lasted from 15th Oct to 20th Oct (5 Days) R1CA029
2nd Phone lasted from 23rd Oct to 11th Nov (18 Days) R1CA029 07W41
(No hardware issues just software on both phones)
3rd one should be with me sometime next week, O2 are waiting new stock of the phone, so im hoping that the phone will have some new software, or this one will probaly fail further down the line if not.
Oh well back to my trust W300i again, thats been dropped, dropped in red wine and it still works, Would the K850i do this !!
[ This Message was edited by: darrengf on 2007-11-11 16:50 ]
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Posted: 2007-11-11 17:27:32
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@Raaab
I just spoke to T-Mobile to get a new SIM, but they want to charge me £10! Needless to say an email has been sent to complaints...
@darrengf
How do you find out the build week?
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Posted: 2007-11-11 18:03:01
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Ok the firt pic shows you where the info is, you need a pin of some sort to pull the plastic out of the phone. there is a sticker on the plastic that tells you everything about the phone. like serial no, week no etc
1st pic
2nd pic
The pics were taken with a Sony Cyber shot camera W5
[ This Message was edited by: darrengf on 2007-11-12 00:23 ]
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Posted: 2007-11-11 18:17:31
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Many thanks. I wish I'd have known this before so I could see the week of each of my 4 handsets!
My current one is 07W42. Are we in week 43 now?
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Posted: 2007-11-11 18:23:18
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@Sebby
If your sim card is faulty then you are entiteled to a free one.
You need to say to T-mobile that the sim card is faulty, it doesnt pick up a signal when there is one, and if you tell them that your phone keeps asking for a sim card so you then have to take your battery out and remove the sim card and then replace etc, they should send you a new one with out any problems.
What is the software version of your handset? Also is the handset your on T-Mobile? T-mobile software etc?
Today is the last day of week 45
12.11.07 is begining of week 46
[ This Message was edited by: darrengf on 2007-11-11 17:28 ]
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Posted: 2007-11-11 18:25:10
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@darrengf
Apparently it's in the terms and conditions that a replacement SIM is chargeable, even if faulty (i.e. not caused by the user). But I've emailed complaints now, so I'll be getting one free anyway.
In the meantime, I've given my current one a clean with some alcohol, but I'm sceptical that there's anything wrong with it anyway... But could 4 handsets all exhibit this same issue, when I don't think anyone else has mentioned the emergency calls only issue? I doubt it.
The handset is SIM-free as I upgraded at CPW. The firmware has been R1CA029 on all of them.
Clearly the build issues still aren't completely sorted; though this one feels very solid in comparison with my first, there is an issue with the LEDs (the bottom right is 'lazy' and some are brighter than others). This is something I'd probably live with, but if the phone keeps crashing whilst in standby, I'm going to have to get it replaced anyway. What's worrying is I'm rapidly nearing my 28 days no quibble exchange period, so unless I can get on in the next week that is perfect in terms of hardware, I'm going to have to (reluctantly) send it for repair. It has crossed my mind whether I should get a new phone and just sell it straight away, but the fact that I really like this phone - and that there's not a lot else on the market that catches my eye - puts me off. I'm an SE man through and through!
I'm thinking of trying to get to a big CPW this week, such as Oxford Street, in the hope that they'll have even newer stock than my week 42 build. Any suggestions?
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Posted: 2007-11-11 18:58:01
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@Sebby
Im also a SE man through and through and i know that ill stick with them.
Its just a shame that SE seems to have gone down the pan in the last 3 months with build quality issues, whats going wrong with them.
Either they have changed the man at the top, or they are looking for cheaper phone materials, to be honest i think it back fire what ever they have done. Sending phones back in droves isnt good for them and people just putting problem and problem on the net isnt good either.
You should df take it back if its fault and even if they dont have stock, you should be able to tell them that you still came down to tell them and you were asked to call back? I would think tho they will have stock. I know all our stores here do, they also have new stock of the phone so you should get one now with the new firmware that se are placing on the handset at the moment. R1CA037.
Let me know how you get on. Good luck
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Posted: 2007-11-11 19:04:21
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@darrengf
I was hoping to find that the two handsets I got yesterday (!) had R1CA037, indicating that they were very late builds, but no such luck.
I think like most manufacturers these days, it's largely about profit, and so having products made in China is often the answer. They obviously know about the build issues and China is obviously capable of better build quality, as the last 3 handsets have demonstrated. They really are solid compared with my first. It's just a shame that, given the testing that they must have taken place, this wasn't raised and sorted prior to launch. It does make you wonder what sort of testing they do, as many of the problems that are being discussed here were evident within hours of owning the thing!
Anyway, I shall let you know how I get on.
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Posted: 2007-11-11 19:18:54
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@Sebby I completely agree with the build quality, Ive seen some K850 that look very poorly made, but i have to say that the 2x o2 k850i are fine in deed, altho the last one had a creaky top part but that didnt bother me.
I will just wait to see what i get next week my self, hoping something that will last a little longer than i have been used to.
At least with the software i use, i just connect the phone to the pc and click restore and thats it. Everything is back on the phone in no time. Well about 4 mins any way.
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Posted: 2007-11-11 19:23:54
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@darrengf
Last post, I promise.
What I do is just ensure everything is on the memory card, which is easy as I don't use the phone memory. There's an option to save the phonebook to the memory card too. Then when I get a new handset, I just ask if I can swap the cards, which they're always happy to allow. Then I just restore my numbers from the member card, and voila.
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Posted: 2007-11-11 19:43:05
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