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Woo got my phone this morning from One Stop Phone Shop and am v happy with it, havent had time to have a proper play with it yet but it looks mint. What are peoples fav features??
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Posted: 2006-06-29 18:10:13
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Loki
My vodafone contract is £25 pcm - 200 minutes 250 texts
think your paying too much although i dont have that stop the clock thing???
i had to do an 18 mnth contract which i aint to keen on but bit the bullet for issues already raised.
My grumpy email has been sent to o2 complaints .
wonder what their response will be lol
you may wish to mention that they offered me the phone for £20 too, and im apparently on a cheaper contract than you. Fight fight fight fight lol.
Just reading trhu this topic i cant believe how o2 continue to get away with this shambolic customer service?? Lets go and protest outside their HQ
[ This Message was edited by: skyblumatt on 2006-06-29 17:21 ]
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Posted: 2006-06-29 18:18:38
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I ordered mines off One Stop Phone Shop on Tuesday 27th June with a price match with e2save and i got a call from One Stop Phone Shop earlier today that it has been posted and i will get it before 1pm tomorrow
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Posted: 2006-06-29 18:27:20
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I just checked my order on the cpw website and it has been posted. I have tracked it on the citylink website and aparently it is on its way to the delivery depot and will be in my hands tomorrow! woohoo. cant wait.
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Posted: 2006-06-29 18:46:55
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Just got this reply from O2....
Thank you for contacting O2 Customer Service.
I am sorry you received an automated email relating to your online Pay Monthly order.
I am sorry your order (gm-00*******) for the Sony Ericsson K800i is currently out of stock. We do not have a date when more stock will be available.
You now have two options:
1. Your phone will be sent to you on a priority basis when it becomes available.
2. You can cancel this order and order another phone from our current range. If you want to do this, please reply to this email and we will help you further.
Well thats just great. I'll give them over the weekend to sort it out. And then consider my options.
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Posted: 2006-06-29 18:56:49
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O2 need to get there story right i phoned them about 2 hours ago and they said the stock arrive today.
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Posted: 2006-06-29 19:00:20
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I am absolutley seething with O2..pre-ordered my k800i on the 20th june and have been ringing them all week as tracking not working.... yesterday i was told it would be despatched today for delivery friday...rang today to make sure and was told its out of stock...i gave the guy a right ear bashing and then he said it would be despatched tomorrow with delivery between 3-5 days....what a shambles O2 are...does anyone know the email address for making complaints...... whats the point in advertising pre-orders if they cant supply the goods when they get released.......this is shocking customer service!!!!!!
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Posted: 2006-06-29 19:02:49
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quick look on google shows Peter Erskine is the MD
and his email is
peter.erskine@o2.com
I'd copy in
complaints@o2mail.co.uk as well to be sure someone picks it up.
I've just had yet another story from them that indicates they are in stock.
Do you know it is actually illegal in the UK to take money from someone for an item you don't actually have - regardless if you call it a pre-order or not.
Archaic law but nevertheless it's still there!
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Posted: 2006-06-29 19:11:22
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walesraider
i found this on the net
complaints@o2mail.co.uk
its the one i used to send my two page rant at them
presuming its correct
if anyone knows different let me know
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Posted: 2006-06-29 19:11:35
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that was unbelievable, 28 days for refund to debit/credit card.
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Posted: 2006-06-29 19:14:53
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