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lots of angry o2 customers it seems
methinks a petition of some sorts is in order .
we can all add our name to the petition/topic and email it to the md of o2
any1 think this is a good idea?
presuming its not against forum rules?
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Posted: 2006-06-29 20:30:23
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rickster2kuk Posts: > 500
^ Shocking isn't it!
To be honest is doesnt suprise me with O2; their customer service has always been awful. Rang up this evening to complain that my K800i order is stuck on 'provisioning failed' and no-stock - guy said it was in stock and he'd been taking orders all day, and he would refresh my order - so he did that, and suprise, suprise 'provisoning failed' again.
The thing that annoys me, like all of you hear is O2's blatent lies and misinformation, I feel sorry for anyone who has actually been changed for the phone from O2 (fortunately mine is on a upgrade). I would rather O2 be honest and just say 'we don't expect the phone in stock till next Wednesday, or something and you will have it dispatched then'. Again its money for O2 as they are signing people up and not having to actually part with any goods at this stage.
As for ingnoring the out of stock messages, what a joke, doesn't the whole order system revolve around this, surely if the computer says it not in stock (which is tied to the warehouse) no one will get theirs, or is O2's inventory system that bad?
Im hoping something might turn up next week, customer service don't have a clue what is going on, and tbh in not in any rush to get the phone, as my k750i is fine - just would be nice to get the newer model.
The only saving grace is that surely O2 can't be stupid enough to take masses of back-orders if the phone isn't imminent - but then we are talking O2 here!
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Posted: 2006-06-29 20:32:30
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I ordered my K800i from o2 on Wednesday 21st June, i am a new customer. So far o2 have messed me about, no confirmation email, and constantly changing the dates the mobile was meant to be instock.
So i decided to call o2 and pretend i wanted to place a new order (0870 6003009, option 3 then 1) i was told that they were in stock and i could get next day delivery.
So how come they are telling people this on the phone, but then telling me they are not in stock and i've just gotta wait!!!
Not good o2, not good at all
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Posted: 2006-06-29 20:58:52
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well then lets try something
http://www.esato.com/board/viewtopic.php?topic=124672
please join me on this , it may get a result, at least it will make someone take notice with a bit of luck
Btw having ordered my K800 via vodafone now what dya reckon my chances of being lucky and landed an unbranded one??? Think my odds are low on this. Looks like its DRM packager and crap menus til davinci come up with the goods. possibly a change of housing in order too
[ This Message was edited by: skyblumatt on 2006-06-29 20:01 ]
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Posted: 2006-06-29 21:00:15
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B*ll*cks to O2, I've just ordered it with '3' on their direct text 1400 tariff which is currently on offer!,, much better than the O2 deal i had!......confirmation came through almost immediatly and i should be getting it saturday!
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Posted: 2006-06-29 22:01:29
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Got my K800i from CPW today.......
1st impression..... an excellent phone, software seems stable so far.... have played around with the camera settings and.... it takes some great pictures.... especially in the dark.... very nice.
I recommend the K800i to anyone......
Now to purchase a M2 512MB Stick.... that is the annoying part... oh well
Cheers
ENJOY
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Posted: 2006-06-29 23:02:02
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Quote:
On 2006-06-29 22:01:29, walesraider wrote:
B*ll*cks to O2, I've just ordered it with '3' on their direct text 1400 tariff which is currently on offer!,, much better than the O2 deal i had!......confirmation came through almost immediatly and i should be getting it saturday!
but three have told me that they are getting no stock until monday at the earliest, however i could order it if i wanted to....
interesting
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Posted: 2006-06-29 23:03:51
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Quote:
On 2006-06-29 23:03:51, marky wrote:
Quote:
On 2006-06-29 22:01:29, walesraider wrote:
B*ll*cks to O2, I've just ordered it with '3' on their direct text 1400 tariff which is currently on offer!,, much better than the O2 deal i had!......confirmation came through almost immediatly and i should be getting it saturday!
but three have told me that they are getting no stock until monday at the earliest, however i could order it if i wanted to....
interesting
Oh b*gg*r it....Which ever comes first gets my custom!!!
[ This Message was edited by: walesraider on 2006-06-29 22:22 ]
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Posted: 2006-06-29 23:20:18
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Why are people suprised about O2's lack of stock? Demand for the K800 was always going to be massive. My order was sent to the warehouse on Wed Jun 28 15:28:30 GMT 2006, and the order line status says it is out of stock. Quite frankly, I'd have been more suprised if it had been in stock! This is a very hyped phone and lots of people have been calling O2 on a daily basis for updates... and they are just Esato readers. O2 can only supply the handsets they are delivered, and they will not be sitting on excess warehouse stock for a giggle. Supply, demand... you don't need to be an economist to know that one is going to be higher than the other at this moment in time for this particular handset.
Now if two weeks down the line they still don't have stock for Wednesday's orders, that might be worth complaining about.
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Posted: 2006-06-29 23:54:56
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tednol
you raise some very valid points , however i think the point of concern as relates to o2 is there way of doing business which is frankly unacceptable.
Read thru the posts and you will see people have been lied to and promised, guranteed etc that handsets would be delivered at certain times. There is clear evidence that o2 are not aware of stock levels or worse are lying to consumers in order to obtain business from people that wont want the hassle of cancelling contracts when o2 dont carry out what they have promised.
If o2 had been honest from the start with people there would be less of, or even no outcry. I can promise you three people confirmed i would recieved my handset today (i say mine as i have paid for it) one person , and i quote said "i guarantee it will be delivered today" this when the phone was not even in stock , let alone paked and ready for shipping
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Posted: 2006-06-30 00:02:29
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