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< Esato Forum Index > Sony Ericsson / Sony > Software, Firmware and Drivers > K750 > R1AA008 > Hissing sound when making phone calls Bookmark topic

My R1A O2 branded K750 doesn't hiss...

Cheers
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Posted: 2006-01-21 16:01:43
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We will soon know if it is a hardware or a firmware problem. I sent in one of my K750 that has the annoying crackling/hissing sound.

If they can't fix it => firmware problem!
If they fix it (without releasing a new firmware) => hardware problem!

Let's wait and see. They promised me the phone will be back before the end of the month. I'll keep you posted here as soon as I know anything
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Posted: 2006-01-21 18:11:54
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I wait for your reply in order to decide whether to send mine too or not. The porblem is that I went to local SE centre and it was a problem to make them hear the crackling sound, since it is audible only in silent surroundings. It is ennoying. Wait and see.
Ciao
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Posted: 2006-01-22 19:45:24
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@califfo1975

Well, to tell you the truth, I'm kind of expecting them to send me the phone back without any fix and with a note saying "nothing wrong". Anyway, I've decided to keep sending it in until they either fix it or replace it.

I'll post as soon as I get my K750 back and let you all know if they managed to fix it or not.

Funny thing is that I went by a store yesterday and asked if I could try out one of their K750 before bying it ... guess what ... it had the same problem as my phone! So even the latest available production is faulty! I just wonder how they're gonna fix a problem that they obviously aren't aware of.
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Posted: 2006-01-22 20:32:56
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to cybervisitor

FYI mi SAR is 0.66 and I bought my phone, here in France, in December 2005.
Thank you for your information. We will keep in touch.
NOTE: When I went to SE center they made me try 2 W800 and both had the crackling noise (at low volume) even higher than mine, since they had R1A008 s/w.
Talk to you soon

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Posted: 2006-01-22 21:21:02
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I've been asked to send mine to a service centre.

Is there any way they can tell I've opened it up?

The dust under the screen isnt a tell tale sign as that gets there anyway. Looks almost like the contents of a hoover bag!

Cheers

Lee


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Posted: 2006-01-26 13:57:14
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Sony Ericsson Call Center in Sweden still denies any knowledge of this problem. (I included a link to this thread in my support request)

They tell me to send my phone to a SE service partner.

I really hope that everyone that have this or other problems report it to Sony Ericsson.

_________________
Life without knowledge is death in disguise

[ This Message was edited by: defiant1 on 2006-01-27 07:08 ]
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Posted: 2006-01-26 18:55:11
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I picked up my K750 this friday. As I suspected they had not fixed the noice. Instead they said it was normal "GSM noice". I was sad but yet prepared for something like that

Now I'm back to the good old T610 - selling my K750 pronto!
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Posted: 2006-01-29 16:55:11
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Quote:
On 2006-01-29 16:55:11, CyberVisitor wrote:
I picked up my K750 this friday. As I suspected they had not fixed the noice. Instead they said it was normal "GSM noice". I was sad but yet prepared for something like that

Now I'm back to the good old T610 - selling my K750 pronto!


I'm not surpised by the answer you got. I've been in contact with SE HQ in Stockholm and told them (and e-mailed) about the audio issues in the latest firmwares. I know they are aware, but they can't fix the problem right now and therefore denies all knowledge of any problem at this time. They promised to get back to me and after two weeks I've heard nothing from SE. That says a lot...




[ This Message was edited by: hnhl on 2006-01-29 18:46 ]
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Posted: 2006-01-29 18:38:33
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That's quite poorly handled. I am glad I didn't waste time sending mine in for repairs & opted to downgrade to R1N using DaVinci.
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Posted: 2006-01-30 02:49:53
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