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nookiehunter Posts: > 500
@arnoldc
you are absolutely right sir.
basta ako, even if im using my gf's mc it really doesnt matter coz i love using the phone. warranty or not it's how u use it... i told her about the consequences of buying the phone way back pero she insisted kaya eto sya ngayon... she's using my T68i (R5D007) and im using her mc (R2E006). we borrow each other's phones every once in a while... ako kasi yung may accessories so she lets me customize her phone. kaya yung other mc users, ok na yang mga phone nyo... anyway u can have it upgraded in gh naman (at ur own risk of course). ako i just wanted the whole international warranty thingie cleared up. thanks for the info sir..
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Posted: 2002-11-17 22:33:00
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just some queries, out of curiousity..
i can understand not "supporting" a phone "smuggled" into the country but whats the difference between repairing the hardware of a "smuggled" phone and upgrading the firmware? why be willing to repair and sell parts for a damaged "smuggled" phone and not be willing to upgrade the firmware? if the "warranty" is all we are talking about then by all means charge for service, which they do for repairs, but to REFUSE to upgrade the software is totally beyond my comprehension. the logic totally escapes me even from the standpoint of "warranty". charge exorbitantly if you want but at least be willing to upgrade the phone, after all, as somebody said, its still an SE product anyway-- its not been tampered etc.
as regards the explanation about the "international warranty", a friend of mine has a sister in taiwan who bought a t68mc there (with "international warranty" and all). after using it for some time, she gave it to her brother who lives and studies here. when it was announced that the t68 could be upgraded for MMS capability he (brother) brought the phone to semicon for upgrading. he had the official receipt from the official dealer in taiwan and the warranty card. you know the rest-- lucky it was easy for him to send it back to his sister for upgrading. that phone wasn't "smuggled" at all. and what if you frequently travel like some of us here, and chance upon an SE phone while we are in taiwan, HK, singapore which is much cheaper than those sold here, we buy them at official SE dealers, we have the receipt and international warranty card. pag uwi natin sa pinas hindi "supported" yung phones natin. bakit-- kasi "smuggled" daw? parang mali yata, "non-sequitur".
so does the "international warranty" only cover tourists who are accidentaly in another country when their phones need repairs but have intentions of returning to their country of origin where the units were "intended" to be used. eh kung ganun ang galing ng lawyers nila. yun bang rolex niyo na binili niyo sa HK hindi "supported" ng rolex service center dito dahil hindi intended for the philippine market?
and why does this apply only to the t6mc? bakit yung t68ie or ic or whatever pwedeng i-upgrade?
ang theory ko?...siguro ayaw lang nila para hindi kayo bumili ng t68mc at mapilitan kayo bumili ng t68i sa kanila
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Posted: 2002-11-18 03:54:00
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@vwbeetle, i couldn't have said it any better. Your rolex example is just like my honda example. US-version cars are serviced here because they are genuine, part of the family so to speak. T68mc is an official Ericsson product and it must not be discriminated in terms of after sales support.
This post was posted from a T68i
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Posted: 2002-11-18 04:05:00
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it would help you understand, if you first try to understand the software updates and how it is done.
first, unlike nokia or siemens phones, ericsson/sonyericsson use a centralized server called EMMA where service providers connect to, to perform software upgrades/updates.
the service points also use specialized equipment (not just cables), hardware locks, flashing software, etc.
the phones have different "signatures" for each model - T68m, mc, i, ie, which is used by the software to determine which firmware will go to which phone. so, hindi pare-pareho ang flash firmware. there are model specific, there are network specific, language specific, etc.
so don't get paranoid about all these. there are things that can't be done, specially those under a global policy (read: T68mc MMS upgrade are done only in HK, Singapore and China)
upgrading the firmware from non-MMS to MMS is not available for T68mc units, unless it is performed from the country of origin (HK, Singapore, China)
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Posted: 2002-11-18 04:06:00
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you're all confused. nobody said your T68mc will not get the faceplate, speakers, battery, etc. required to repair such from local service points. all you have to do is pay for it.
as far as the T68mc upgrade to MMS, and further upgrade to it is concerned, which what you all are ranting about, i have explained it in my previous post.
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Posted: 2002-11-18 04:18:00
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thank you for telling me how i can try to understand the predicament of t68mc owners...i admit that the technical aspects of the upgrade process may be too complicated for my simple legal mind to comprehend.
but...judging from the posts i read from the thread "i flashed my t68 all by myself" it is possible for an ordinary person to buy a flash cable through the net, buy some sort of credit or license from one site which enables one to connect to the SE server or whatnot, download some files, and flash and upgrade his t68 firmware all by his lonesome. btw i also read how some people were able to convert the data cable readily available locally to a flash cable by altering some pins. i think someone here even builds and sells those flash cables locally.
someone in the philippines, i think, brags that he was able to upgrade his fw too using the procedure outlined by the guy from the united states. and, if the other posts here are true as well, someone in greenhills offers the service for PHP 1,000.
thanks for informing me that there may be some differences in the language of each particular phone by region and that each model may have a particular signature. but what has this got to do with "warranty" and "smuggling".
so, basically my assumptions are these:
1) upgrading the fw can be done even by an ordinary person with a flash cable and access to the net and to the so-called SE server.
2) the flash cable which SE service points use for t68ms can also be used to connect to t68mcs, and the pc which the SE service points use to connect to the t68ms can also be used to connect to t68mcs
3) if upgrading t68mcs can be done in HK, singapore, and taiwan then it can most certainly be done here, especially if it merely involves connecting to the SE server where all these important upgrade files are kept.
bottomline-- is it really about the "warranty"? is it technically and physically impossible to upgrade the t68mcs here in the philippines, that it has to be physically done in HK, taiwan and singapore? if that guy in the united states and in greenhills can do it from his home, why cant those expert techies in the SE service points do it?
sorry i still cant understand, but i think im getting somewhere.
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Posted: 2002-11-18 04:47:00
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@vwbeetle, i suggest you talk to sonyericsson philippines.
just to clarify: Ying is not selling cables for flashing. he is selling data cables.
but what has this got to do with "warranty" and "smuggling". - go figure.
btw, i already mentioned global policy before.
[ This Message was edited by: arnoldc on 2002-11-18 04:27 ]
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Posted: 2002-11-18 05:09:00
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well, if people are truly interested in petitioning SE Philippines for "support" for the t68mc, as nookiehunter suggests, it would first be helpful to know why SE Philippines is doing it. we know its a policy probably handed down by SE itself. but those who petition must approach it from the reason behind it. if they say its because of the "warranty" and "smuggling" issue, then the arguments should keep that in focus. if they say its because of the technical difficulties, then that should be the focus. the problem is we are (at least i am) just speculating on the reason for the policy. though i feel that from the users standpoint there seems to be no cogent reason for the policy.
as i had speculated out loud, this policy may be fueled by plain and simple protectionism. it couldnt be the "smuggling" issue-- thats for the local government to look out for, but im sure it has something to do with the taxation angle. i suspect that they are just protecting the local t68i from the deluge of upgraded t68mcs being sold very cheap locally (cheap perhaps because they had to pay less tax wherever they bought it than here). think about it, if the t68mcs could be upgraded locally, even for a fee, would you still buy the t68i? palitan mo lang ng faceplate at keypad yun t68i na yun di ba? at the moment, the only reason why people arent snapping up those t68mcs is because of the total absence of fw upgrades.
if this is so, then the same purpose may be accomplished even without totally refusing to upgrade the fws of the phone. those who have already bought t68mcs may plead for SE to allow upgrades at a very steep price-- maybe a price which makes it cost even more than the local t68is. the problem is i think theyre still selling the t68is for P18,000 while the t68mcs are sold at P9,500.00. maybe SE can upgrade the fw for P10,000.00. at least pinapakita nila that they still care for the phone.
my two cents.
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Posted: 2002-11-18 06:30:00
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didnt know this will be complicated.
what type of warranty do we get if we buy a CRV, Lexus or any car outside philippines? 1,000 km? 2,000km? 5,000km? 10,000 km? yeah right!
besides... you already know the risk when you bought your unit in ghs or any unauthorized dealers. what's the fuss?
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Posted: 2002-11-18 07:42:00
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now if anybody insists.. then why dont they read
http://esato.com/board/viewtopic.php?topic=12114&forum=17&458 and just do whatever it's written there.
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Posted: 2002-11-18 07:43:00
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