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Maybe they don't have many telesales staff anymore
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Posted: 2007-07-26 00:49:43
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hehe and i though it was a problem of orange on this country... guess its ALL of orange that has that crappy service..
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Posted: 2007-07-27 22:14:05
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they didn't always be that bad apparentley..
a few years ago they were better value and everything
ive never personally used them myself but when they were better they did respond to emails haha
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Posted: 2007-07-28 00:25:47
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Why are Orange so dysfunctional for such a large company, you'd think they would re-furbish returned phones to new condition as most of the other main providers do.
Horror stories like this make me so happy I have O2.
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Posted: 2007-07-30 00:12:23
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On 2007-07-25 14:05:18, xboxman wrote:
Ok just had a phone call from Debbie at the executive office.
Well had a missed call from them and i was left a message with her direct number.
She said that she was really sorry for all the problems that i had had with the replacements that i had recieved and that she didnt realise that the handsets were being sent out in such a state and she could offer me another p990 but it would come reconditioned again and seems it looked like they were all coming out in the same condition it prob wouldnt help any. She then asked if the handset i using now using working ok, i told her that it seemed to be working ok at the moment and she told me that if i had anymore problems with this handset to ring her direct and she would replace it with something completely different.
She then said she would give me 2 months line rental free to say sorry.
thats it Oranges quick way out i suppose nothing will be done will it. It will be the same old Orange of late looking after their PAYG customers more than the contract ones that surly spend the more money (did comment on this in my letter).
Thanks for the help fetreg, i sent the letter to the london address the exect office and the st james court address just to see if anything happens with the rubbish service but i guess it wont lol.
Ok just for everyones update to this i have now recieved my first bill since i was told by the exec office that i would recieve 2 months line rental free and guess what the f****rs have not done it.
Thats the final nail in the coffin for me and Orange will not be going there again o2 Voda what you gonna offer me then lol.
Any ideas on what to do next?
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Posted: 2007-08-15 21:26:22
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My god, its enough to put you off mobiles altogether, now they're not keeping up their promises.
Hard lines matey, can you not just bring your contract elsewhere now?
Check out this
High Steet Round Up or just ring one of the others up and tell them you want to move over.
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Voted Best European Member 2007 by Esato Members
[ This Message was edited by: goldenface on 2007-08-17 07:50 ]
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Posted: 2007-08-17 08:50:27
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Yeh would love to move on but am still stuck with it for 6 months bloody 18 month contract thats the last 1 of them i do.
any other idea guys and gals
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Posted: 2007-08-17 12:45:36
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The problem with Orange is you have to chase chase until they do what you ask. I bought an upgrade and got given a discount of £100 against my upgrade fee of £100 as i was a bit early in upgrading therefore nothing to pay!
When I got billed, I found my bill was about £17.50 more than I expected to pay. Found they had added VAT on to the bit I had to pay - the upgrade fee - but not to the discount I received!
Told them to stuff it or i would go elsewhere. Awaiting my bill now to see whether they have done it or straight back on the phone.
Taking the urine one would suggest!!
Doug
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Posted: 2007-08-17 13:16:21
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I was with Orange for 8 Years, in the last year it was crap customer cad, Bills wrong every month, network problems, on hold for 1 hour at a time, phone problems, They even managed to block my bank account due to some one inputting the numbers incorrect.
I then got a letter demanding money of me when they gave it to me in error,
I got my pac code 3 months early, told all this to orange and there response was oh were sorry, we are changing. Next person i spoke to was to be honest we are crap and its since FT bought us, Its all money with them and not bothered about customers. He even told me that he pays o2 to have a contract with them as he cant stand the orange branding on the phone and most of the people working for orange are the same.
So thats my rant over and of to o2 i went. Customer service is superb, Network so much better (Ok 3g is non exsitance) but never had 1 fault with the phone and 1 fault i had with the network was sorted out in 30 mins with 2 calls from the engineers.
Shops are happy to help and try to do everything possible.
oh and so far ive transfered over 30 of my friends contracts to o2 contracts and i can say the same that they have told there friends.
Orange read these forums so they need to start to listen, Customers are still leaving in droves even you offer unlimited sms or calls, its the other things you charge for that are expensive and these start to add up.
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Posted: 2007-08-17 14:30:22
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