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Yesterday I emailed Sony Ericsson Customer Support asking if they could confirm after what date the phones should be ok. This is their response.
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From: Sony Ericsson Customer Care Center
Subject: Sony Ericsson Customer Care Centre, Case : 40150209
Dear Mr Wright,
Thank you for contacting the Sony Ericsson Customer Care Centre.
I can not help with the manufacturing date, we have no firm confirmation of this,
We are updating as many phones as we can get hold of at the moment, there should be no phones left with this problem very soon.
The turn around time for celestica should be a day, for this upgrade, however the normal fault support will not be available for a couple of weeks.
Please note the Mac software is available at
www.apple.com/isync.
Please contact the Sony Ericsson Customer Care Centre again if we can assist you further.
Kind Regards,
Derek Ebbrell
Sony Ericsson Customer Care Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com
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Posted: 2003-06-06 12:25:30
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@ teomf
if you have a valid warranty for your phone every sony ericsson service centre should fix your phone for free - no matter in which country you bought it. that's what I think, maybe some other users could confirm this?
[ This Message was edited by: jaka on 2003-06-06 11:27 ]
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Posted: 2003-06-06 12:27:18
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BUT THE BIG PROBLEM IS THE SE DO NOT HOW TO FIX IT !!!!
MINE had been in the service ctr twice and the vendict is :....
they will call if they already know the solution... (aside from being clueless on the defect sw or/and hw ??? no one knows... all are rumors and hopelessness)...
Mine is going back...
7250 here i go again...
I got burned in this good looking phone...with BT static/hisses/display flickering etc...
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Posted: 2003-06-06 13:56:38
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Quote:
On 2003-06-06 12:27:18, jaka wrote:
@ teomf
if you have a valid warranty for your phone every sony ericsson service centre should fix your phone for free - no matter in which country you bought it. that's what I think, maybe some other users could confirm this?
[ This Message was edited by: jaka on 2003-06-06 11:27 ]
Nah doubt it. I purchased a t68 from Switzerland and went over to Malaysia. Asked 'em whether they'll do the firmware upgrade - they said no. THey only did upgrades for free to those t68s purchased in Malaysia.
But anyhow, are you in Germany? I'm thinking of buying the phone here and assuming if it has the hissing sound problem - where in Germany can I have it fixed? Can you provide a contact ?
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Posted: 2003-06-06 14:32:54
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On 2003-06-06 14:32:54, teomf wrote:
where in Germany can I have it fixed? Can you provide a contact ?
have a look
here they specialise in repairing mobile phones.. th site is in german though...
[ This Message was edited by: jaka on 2003-06-06 13:50 ]
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Posted: 2003-06-06 14:48:27
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Quote:
On 2003-06-06 14:48:27, jaka wrote:
On 2003-06-06 14:32:54, teomf wrote:
where in Germany can I have it fixed? Can you provide a contact ?
have a look
here they specialise in repairing mobile phones.. th site is in german though...
[ This Message was edited by: jaka on 2003-06-06 13:49 ]
For free? part of the t610 warranty? Would I have to post the T610 to them? and I assume I can claim that for free as well?
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Posted: 2003-06-06 14:50:23
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For free? part of the t610 warranty? Would I have to post the T610 to them? and I assume I can claim that for free as well?
sorry mate no idea, havent used their service nor do i own a t610... would be best to email them and ask
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Posted: 2003-06-06 14:51:49
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On 2003-06-06 14:51:49, jaka wrote:
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For free? part of the t610 warranty? Would I have to post the T610 to them? and I assume I can claim that for free as well?
sorry mate no idea, havent used their service nor do i own a t610... would be best to email them and ask
Where in Germany are you? You own a P800? Where do you usually get your firmware upgraded? and for free, I assume?
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Posted: 2003-06-06 14:54:27
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i am in the uk at the mo... just read all that stuff on a german forum.. service is free of charge at
www.w-support.de if you have proof of purchase and the fault is covered by the warranty (the hissing problem is covered by the manufactures warranty)
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Posted: 2003-06-06 14:58:51
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So it's starting to look like week 23 (or later) for non hissing T610's might be true. Now if someone who purchased a T610 with this or later manufacture date would post here with the verdict, we will finally know what to look for before buying.
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Posted: 2003-06-06 16:55:09
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