Sony Ericsson / Sony : Symbian phones : Anyone got their P900's from Onestopphoneshop yet?
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I have had same problem.told phone will be in next day but still no phone.Ordered the phone 10 days ago.Asked to speak to supervisor today he told me they go by what information they are given by orange and that orange have to test handsets first before despatching and they are still testing but should be herer in the next couple of days.
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Posted: 2003-11-19 19:58:44
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On 2003-11-19 19:27:00, nigelot1 wrote:
These guys sound like they dont deserve your business. They're obviously bad news. Cancel your order(s).
Have you tried Orange shop?
N
Hmm...
From
www.orange.co.uk: Your Plan 400, P900 costs £249.99.
From
www.onestopphoneshop.co.uk, Your Plan 400, P900 costs £69.99.
Worth waiting for onestopphoneshop to me.
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Posted: 2003-11-19 20:05:19
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the whole thing is a total farce. My order went through on the 12th, I was told that I'd definitely get it last week, then that they hadn't received as many units as they'd expected, then that I'd get my handset from this week's delivery, then I called today and they said that they hadn't received any units yet this week yet, that they didn't know how many they were getting and so they couldn't give me any definitive word on when mine would be sent out.
needless to say, I have already been charged.
don't they claim to be the Orange direct dealer of the year or something? I'm not seeing the high quality customer service ethic here, it appears that the guys who answer the phones have just been told to fob off people calling for updates for as long as possible.
I'll be calling them again in the morning, if I'm getting the same BS I'm cancelling my order and going elsewhere.
M
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Posted: 2003-11-19 20:07:24
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Tell them when you phone to have a read of this post within forum
LOL
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Posted: 2003-11-19 20:33:54
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Update on previous post.I phoned up tonight to cancel my order and spoke to someone else in customer services as the accounts dept were not in.
He then said he would check when the P900's were coming in and said he would check if Orange had sent them out.He then went off the line for about a minute in which he was supposed to be checking Orange's recordsd and said that Orange had been checking them and they would receive them tomorrow, so I should receive it Friday or Saturday.
I got the sales advisors name and said that if I didnt receive the phone by Saturday, I would personally go to Crewe and kick his ass all the way down to London
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Posted: 2003-11-19 20:51:12
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I was one of the lucky ones - ordered on 6th and received on the 13th!
Was impressed until today....
I gave my bank account details at the time of ordering thinking they would pass them onto Orange to set-up a direct debit for billing - but no, they use it to set-up a direct debit for phone insurance (which I agreed to) and something called 'Talk Me Through It' (some technical support hotline that I know nothing about and costs £7 every quarter!)
So BE WARNED, you'll get charged for something you didn't ask for and you'll have to call Orange to set-up a Direct Debit yourself.
By the way, do any of you with your P900s get a crackling sound when listening to Music Player and then opening a different application at the same time?
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Posted: 2003-11-19 21:16:50
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ok i have just foned OSPS for the third time today, and asked to speak to someone in authority, i was advised a stock of the P900 are comming in 2morrow, i also asked him to check to c if i will be sent one, he was on the comp for about a min (i placed an order on the 12 nov - i think), he confirmed i will b sent a P900 2morrow, and should be with me by friday
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Posted: 2003-11-19 21:49:38
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I got the insurance and Talk Me Through It DD's today as well - straight away I went onto my online banking and cancelled the TMTI DD, and will cancel the insurance one after my 3 months insurance is up and get Orange Care instead.
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Posted: 2003-11-19 21:50:27
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@asif
Just phoned again for third time today, did not give my name but advisor said is that Mr bla bla bla . yes it is i said, I then advised that a friend had been on again today and was told he would receive his phone tomorrow. How did he know it was me?, weird LOL.
I explained that i had ordered mine, passed the order number. He then advised that he was 95% sure they were receiving a delivery tomorrow and i would also be one of the people receiving my phones.
So lets pray and hope we will receive Friday
Past caring now, getting pissed and drowning my sorrows for Scotland losing 6-0 at the mo!!
Who cares!!!
LOL
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Posted: 2003-11-19 22:05:49
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I just re-read the OSPS insurance terms and conditions - it dosen't cover accidental loss, only theft and damage - I just cancelled that one as well.
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Posted: 2003-11-19 22:11:03
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