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On 2002-10-16 10:49, Scythe wrote:
I have had problems with their CSRs when I switched plans with Globe (from Smart) and I had my line activated in a period of 6 friggin' days from the date of my application over a small problem (my second name was not recorded in their data-base in my 1st line application, so they say there's a discrepancy that they would want to settle first before they could have my second line, the post-paid switched one, activated! well, i told them its B.S. since they could have the data retrieved from the docs I submitted when I applied for both lines and settle the discourse among themselves, pero they should activate my line na muna kasi super hindi na ako sanay mawalan ng cell ng ganun katagal, since I'm supposed to use it for my job, 'taragis!).
Anyways, I've read the message on the link above and it seems that the CSR I talked with doesn't know shit of what their charges are at the moment. I also said the same thing: that my bill would surely soar since I access WAP over GPRS almost every night.
If they do charge, humanda sila. And if they did not inform the subscribers through public media, or maski na from a simple text message informing of a site where we subscribers could read the full detail of their charges on these e makakatikim nanaman sila. Ako rin dudes marami sobrang dinownload na tones through the esato wap site, then there's this porn site, which is another story, and which is responsible for my downloading several Kbs of garbage.
I still have my fingers crossed. If the stakes are throuwn to be not in my/our favor, then they better cross theirs.
what dyou intend to do kung ganun nga?
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Posted: 2002-10-16 11:47:00
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we can do something about it kung maraming aangal... with the participation of the NTC... companies such as globe and smart cannot just charge you with anything without even notifying it to the subscriber.
just a though...
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Posted: 2002-10-16 14:44:00
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I'll make them darn CSRs to crap on their pants is what! I made a call with another CSR and she confirmed our fears, yep, they're gonna charge, and I think it's retroactive. But with those damn bitches talking like they dont know shit of what comes out of their mouth, we really couldn't be that certain. I told them to at least post sumthin for the subscribers to read, like a basis or something that could ultimately inform us of the charges.
I asked what basis she has for the charges, and whether I could browse upon it on the net or their Globe site. She just kept on repeating, "sorry, Sir, for the inconvenience, but we would certainly bring the matter up as a complaint." To which I retorted, "your appologies wouldn't make the charges you have to my and all those unsuspecting subscribers' plans vanish, but please do label the complaint as URGENT and do something about it fast! Because we just seem to be as confused here as you are!"
To the Globe higher-ups: please train your personnel who handle calls very well. Not all subscribers would simply succomb to idle chat which would seem pretty believable to passive subscribers who would rather project to having a conversation on thier phones in public. Some have REAL concerns, and we seek action. FAST action. Lame excuses turn me off.
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Posted: 2002-10-18 09:32:00
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Damn CALL CENTER!!!! If its really retroactive... I wonder how much my next bill would cost...
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Posted: 2002-10-18 15:14:00
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@jcpsad
Where did you get your verifications from? Until I get to read about it officially from Globe then I'll still be keeping my fingers crossed.
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Posted: 2002-10-19 09:34:00
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Wen is mms gonna be available for globe prepaid subscribers?
This post was posted from a T68i
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Posted: 2002-10-19 15:38:00
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ferrarista44 Posts: > 500
@solobaric
ooh, love those speakers!
anyway, mms used to be available for prepaid users... but using a server other than Globe.
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Posted: 2002-10-19 15:52:00
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guys good news... ala bang charge yung gprs.. in fact am using it now as my internet connection... grabeh bilis!!!
yung downloading lang ang meron yung mga games pero ang browsing free pa!!!
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Posted: 2002-10-19 16:07:00
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ferrarista44 Posts: > 500
@solobaric
dati we use tactel from
www.phoneparadise.com,
but seems that Globe blocked it na.
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Posted: 2002-10-20 06:23:00
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Thanx for the info
This post was posted from a T68i
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Posted: 2002-10-20 06:59:00
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