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> HELP! my P800 wont start up
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Just call and ask them... if they say no... just send your phone to someone here i Europe and that person can go to a service center get a new one then send it back to you...
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Posted: 2003-01-17 20:42:00
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BIG UPDATE:
ok good new and bad news
i called SE USA and they said that they are expecting the p800 in 2-3 weeks
and will even repair/replace my p800 even if i didnt buy it from the USA
the bad news is that i got it as a present and the reciept is not with me and with my moms friend who probably doesnt have it anymore
god just when i thought everything was going to go good
now then if i call my mom and her friend doesnt have the reciept what will SE do???
will i have to pay
i dont mind paying if its not more than $100 to get it replaced
plus if i send them the box with the manual and everything in it do you think that will work instead of a reciept
and to make sure isnt proof of purchase the reciept???
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Posted: 2003-01-17 21:08:00
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@ Naar;
Don't worry, as your phone has a warrancy sticker on the back (just take the battery off....
it says something like 02W35
as example
that is year 2002 and week 35....and in this case ericsson give warrancy till 15 (!!) months after production date...
SO NOTHING TO WORRY ABOUT M8 --------> THEY JUST HAVE TO REPLACE IT EVEN WITHOUT A RECEIPT......
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Posted: 2003-01-17 21:30:00
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BIGGEST UPDATE YET (and its good):
ok just got off the phone with my mom and she said that the store manager is the brother of her friend and since her friend bought it all i gotta do now is send it to dubai (4-5 days) exchange it (1 day) and then return it (4-5 days) so i can do all this in less than 2 weeks and even before the phone comes out in the states and for free too
the only bad news is that her friend is out of dubai and will come back in 5-6 days
@mscarrot
thanks for bringing that up but i might not need that if i can send it to dubai but ill keep it in mind
also ill make sure to ask them what the probalem is and tell you guys thanks for all your support mates i really appreciate it
.
its not over yet but already i feel better after talking to my mum and her telling me she can take care of it because her friend owns the store
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Posted: 2003-01-17 21:38:00
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The box should be enough; i don't think they should give you too much of a hassle, you're obviously distressed and SE is REALLY trying to improve their service. They're even opening Service Centers in the Philippines.
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Posted: 2003-01-17 21:42:00
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Hey thats great news hope u get that phone fixed! thankgod my phones 100% fixable lol it switchs itself off on wap, its a heat prob ive sussed it :o)
This message was posted from a WAP device
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Posted: 2003-01-17 22:29:00
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ok guys i just got the email back from SE and this is what they said:
Dear Customer,
Thank you for contacting Sony Ericsson Online Support.
Your message has reached our Contact Center and we would like to apologize for any delays in responding to your message.
We apologize for any inconvenience. Unfortunately, this phone has not been officially purchased by the U.S. carriers, as of yet. Please reply with all or the information on the back of your phone, as well as on the back of your battery. Please provide all numbers and letters [s/n#, Type#, firmware revision number, etc.] found on the back of bothe the phone and the battery. We will have to research your case.
Thank you,
Best regards,
Sony Ericsson Online Support
==========================================
well that was quick, realize the misspelling on the word both"e" and thats from a big company like SE
oh well at least they got to me in less than 10 hours and they have good customer support so what do they exactly need and where can i find info exactly on the box or phone. is s/n seriel number and where can i find the type number
i think i know where i can find everything else but just being sure
thanks again
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Posted: 2003-01-17 23:14:00
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alright i think i found everything
but what is imei i find that under my serial number???
thanks
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Posted: 2003-01-18 00:01:00
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@ Naar;
Your IMEI is a 15 digit number, and it might be on the box, over here in the Netherlands it is on my bill, but since you don't have that it is useless to search for it there.........
since you cannot start the phone you also can't see it there
(
I opened up my t68i to see if it was on the sticker, but too bad it is not registered there also......
but I suggest you write down everything what is on any sticker you have, as well on the inside of the phone as on the box and send that to the SE support.......guess somehow they should it figure out.
Maybe you have a chance at the shop, they should have a register where they write it down (only guessing)
good luck and let us know if you find you IMEI....
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Posted: 2003-01-18 01:46:00
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@ mscarrot
no i found the imei number i was just asking what it stands for. i found everything that i needed, i even wrote down the power and voltage of the battery to be sure too
all im waiting now is for a reply from them. i think i should get a reply on monday, so till then im keeping my fingers crossed
thank you all
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Posted: 2003-01-18 16:27:00
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