>
New Topic
>
Topic Locked
Esato Forum Index
>
General discussions >
General
> Watchdog slagging off UK Mobile Networks
Bookmark topic
Er, not sure. The first person i spoke to was really unhelpful and had said any disconnection would result in a chage being levied for the remained of my contract... After i called them back, the second guy i spoke to said it would all be done for free as there was a recognised and known fault with the phone... tho that is based on me having a k700i, not s700 so it may be different!
It seems a bit hit and miss tbh depending on who you talk to. I'm going to leave it a day or two for O2 to get its act together and then call back. Hopefully i'll then get the same answer regardless of who i speak too!!
--
Posted: 2005-01-20 17:08:17
Edit :
Quote
Superluminova Posts: > 500
Think i'll phone up o2 and try and get some answers
--
Posted: 2005-01-20 17:11:13
Edit :
Quote
Hello, I have an s700i, which WAS branded with Vodaphone software so I flashed it with multiserver and upgraded it to the latest december firmware, I had text "lump" issues the other day where a block of messages come all in one, and some my sending texts were delyed, however the darling I was texting had a k700i, which she is now getting replaced for a nokia
Adrian.
--
Posted: 2005-01-20 20:28:09
Edit :
Quote
theres also problems with the k700i an s700i on voda at the mo... people r recieving multiple txts which r stopping them sending and recieving ne txts... big problem that we r tryin to fix asap...
by the way this doesnt affect every customer with the mentioned handsets only certain customers in certain areas... i havent got the list of places either... its something to do with the message centres themselves....
[ This Message was edited by: voda_jon on 2005-01-20 22:13 ]
--
Posted: 2005-01-20 23:09:40
Edit :
Quote
Superluminova Posts: > 500
anyone got any news as to weather, the s700 is really effected by this?
--
Posted: 2005-01-20 23:21:14
Edit :
Quote
I don't understand how the S700i has been swept along with this, it's never been off sale on the O2 website since watchdog was on. It's on there now. There is no way on earth that all of a sudden SE phones won't work on O2.
This reminds me of the big 'O2 text stuck' scenario of 2003. Accounts had been messed with resulting in loads of people getting stuck texts. the only way to get your texts for a lot of us (at the time it seemed it was people still on Genie tariffs) was to call O2 and get them to read them out. It was unreal, only lasted a few weeks but still annoying.
I've had one from O2 for two weeks and it's been perfect. I never had a problem with my K700i and I average about 800 text a month.
--
Posted: 2005-01-20 23:40:14
Edit :
Quote
I would recommend that anyone having problems with their phones and/or network get in touch with their local Trading Standards Service, its free and if they won't take your case on they will provide free advice on courts, legal rights etc. Give it a go, some even write letters for you etc
The more people kick up the more likely O2 are to do something about it. Either that or I've always found turning up at the shop and make a fuss normally does the trick, if you've got the balls walk up and down outside the shop and tell everyone going in how bad the customer service is. Normally does the trick, stay on the footpath and keep moving tho, then the police cant do you for obstruction! Good luck, I'm on Orange so dont have this problem!
--
Posted: 2005-01-21 00:11:14
Edit :
Quote
until voda jon posted it seemed so clear, o2 messed up a f/w version or 2. but now the plot thickens......
--
Posted: 2005-01-21 01:04:00
Edit :
Quote
Siemens had a few handsets available on o2 onlines site befor xmas then all of a sudden everyphones vanished??? whats up there.. I did notice a fault mention over the S series but even o2 says a sw fix was available umm!
This message was posted from a WAP device
--
Posted: 2005-01-21 01:14:39
Edit :
Quote
Yeah it was annoying for me when i switched from orange to O2 as it didn;t have delivery reports. only later found out from O2 that their network didn't suport it.
And the person who rang technical support was a complete fool, 09 numbers are always premium rate and it does state that on the website below the number.
her problem for being a complete fool
--
Posted: 2005-01-21 02:00:28
Edit :
Quote
New Topic
Topic Locked
