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I have exactly the same problem with my SanDisk 64mb card (AB0507AK). It was working fine before, but as soon as i removed it and tried again it wouldn't work.
The phone has the latest firmware and i'm contemplating whether i should get a card reader to double-check this.
Does anyone know if the fault is SE's or SanDisk's? It would really help if you guys could clear up these matters.
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Posted: 2006-01-30 20:24:15
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Hi all,
I'm glad I am not the only one with this W800/SanDisk 512Mb MSDuo issue. Just b4 Xmas I bought a W800 (which I love) but as soon as I inserted the memory stick into the media port on my PC (using the adapter) the drive failed, PC crashed and then NOTHING I inserted the card in would read it.
I raised the issue with Orange and they said I had to send everything back (phone, card, sim) and start again from scratch. They to mentioned that as the card was an accessory it wasn't covered by them (I have been working in a retail environment for 18 years and I can tell you this is garbage and Trading Standards would have a word or two to say about this comment!)
Unhappy with Orange's lack of customer service skills, I sent everything back and declined returning to them again.
Instead after New Year I bought the same phone again with Vodaphone. This time I inserted the memory stick duo into a media drive directly and it failed to be read.
I work for a major UK photographic retailer as a technical support manager for photo kiosks and I will categorically state that in this case it's the cards at fault. Two different media drives were being used with the card in the two cases I have described.
Vodaphone were a bit better. I have had to send everything back (except the sim) and they are going to send me a whole new kit!
My best guess is that there are two issues surrounding this phone and this card (Firmware issue with the phone, batch problem with the card). The result is mixed errors and problems which I am sure SE and SanDisk are trying to resolve but will no doubt prefer not to make common knowledge.
SOLUTION?
If you have a problem, go back to where you bought it for a replacement/repair and DO NOT TAKE NO FOR AN ANSWER. Be polite but firm! Stand Your Ground! Speak to someone in authority if you are not getting anywhere!
To be totally safe? Choose a different phone! (I wonder what the new W810 is like?)
Hope this helps!
Dave
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Posted: 2006-01-31 20:02:41
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I'm having intermittent problems with a new 2gb Sandisk Gaming MS Pro Duo I bought from Amazon. Disc2phone puts a loads of tunes on, but then half of them disappear.
The card doesn't now show in a card reader (tried two, they're fine with my 512 Sony card). Only appears in XP logical disk management service, and is unreadable there.
In the phone it appears fine, and can be formatted etc. Connect the phone with USB cable and I can drag and drop tunes no worries although it taks a really long time. But when I disconnect the phone they disappear. Or some stay. Or they turn into mixed-up files with songs squashed together.
At one point, the card returned a 300gb size on the properties tags.
Any ideas? Send the card back?
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Posted: 2006-01-31 21:05:32
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Hi,
I'll have a go with this one. Intermittent problems are always the worst to analyse as you can't make continued tests against the same fault. You're best bet is to use the process of elimination. If you suspect the card is at fault, and it has only been recently purchased, ask Amazon if they'll swap it and try again. If the replacement card exhibits the same problems, speak to phone manufacturer. Perhaps it's a fault with the phone or a firmware update is required. Picking off each possibility one by one will eventually lead you to the solution. Always try the easiest, cheapest possibilities first though to minimise lost time and money!
Hope this helps!
Dave
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Posted: 2006-01-31 23:32:07
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I have an intermittent problem with a 64Mb Duo too, sometimes the phone won't read it, and often when connected to the PC the computer can't read it either. I'm hoping it's the card and not the reader on the phone, will find out tomorrow when I get a 512Mb Duo Pro!
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Posted: 2006-01-31 23:52:46
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I thought I had it sorted - I put the 2gb card in my Cybershot camera, and formatted it there. It then appeared fine on my card reader, and I could drag songs onto it.
But when I put it into the phone, the songs were unplayable.
Crap...
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Posted: 2006-02-01 00:33:10
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Okay, sorted it at last. I think.
Formatted card in my DSC-T3 camera, so I could see it on the PC in my card reader, deleted everything apart from the .ind files. Then copied the folders from a 512mb W800 card(but not the invisible memstick.ind and mstick_pro.ind files, left these as they were, put on by the camera) onto the card. Then ran disc2phone with the card in the reader still, and loaded up 270 tunes.
Put it in the phone, and let it sit for half an hour without doing anything. Opened walkman, all there, all playing fine.
All I can think of is the .ind files are important - don't use them from another card (I was doing this earlier). The card is now FAT formatted, which is wasteful for a 2gb card (?). But it's all working... for the moment at least.
[ This Message was edited by: Aland on 2006-02-01 00:37 ]
[ This Message was edited by: Aland on 2006-02-01 00:42 ]
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Posted: 2006-02-01 01:37:09
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Yo guys...guess what...the nice post office have missplaced my card...and the warranty doesnt approve a lose of the card when being with th epost office...wtf?!...
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Posted: 2006-02-06 15:18:23
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Well after putting up a post saying that o2 were going to send me a 512mb card to my door and after waiting over a month for it to arrive and still nothing. I called again and gave them a piece of my mind and now I have been told if I go to A O2 shop and buy a card they will credit the cost to my account.
I'm going to give it a go but I will be major peeved if I have problems recovering the monies from them.
I'll let you know what happens!
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Posted: 2006-02-16 18:13:12
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i too was told that 02 were going to send me a new memory stick so imagine how peed off i was only to recieve a 256mb card a week later.about a dozen phone calls later and after being passed from pillar to post and after one fool trying to argue that a 256 card is all they come with and that i must have been sent the 512 with the phone by mistake they finally admitted that they dont even sell the 512 sticks and that i would have to buy myself one and fax them the receipt so that they can credit it to my account,like i am going to trust them to get that right lol.so after yet more arguing they suggested that i contact ericson and get them to sort it.trouble is that the 10 days wasted whilst waiting for the wrong stick to arrive and after all the phone calls,the flaming memory stick is outside of its 3 month warranty by 2 days.
ericson then told me to send it to fleet communications and hope that they will give me a couple of days grace over the warranty.
that was about 3 weeks ago now and i still havent heard a thing back.
absolute farce.
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Posted: 2006-02-17 08:21:46
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