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Update to this....
On 2012-02-03 20:53:38, ofiaich wrote:
Hi everyone!
Well, the Vodafone store got my name incorrect, the date I purchased the phone and their paperwork stated my phone was out of warranty. so do not charge, but then in another box, £100 charge was added.
Customer support not good but today had a better conversation. They say in warranty and just the excess to pay on the insurance.
Seems to be no chance to negotiate on a different handset such as the Arc S or Samsung SII.
At least the insurance has agreed to replace with a new handset. Hope they do not send a lower spec phone.
Hopefully get a new phone by Monday.
Ofiaich
[ This Message was edited by: ofiaich on 2012-02-03 19:54 ]
Received an insurance replacement Samsung S Plus last Tuesday and spent most of the day setting it up...
Thursday - get another text message from Vodafone today, again with my name incorrect, stating my phone is ready for collection.
So I went to the city and collected a
Arc and returned the Galaxy S Plus ! Staff in store not at all friendly
, here is your replacement handset, sign here, good bye.
So soon, I will call customer services, give me my PAC please, settle my account, bye bye..
Ofiaich
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Posted: 2012-02-09 13:58:29
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Oh.... ****
Can't get the WiFi to work on this Arc...
I know the password is correct because I can test it on an iPad and an iPod Touch...
Dam nuisance...
Updated using another laptop and now all is working...
This saga over, so please lock...!
[ This Message was edited by: ofiaich on 2012-02-10 00:22 ]
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Posted: 2012-02-09 20:10:41
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This saga over, so please lock...!
Ofiaich
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Posted: 2012-02-10 01:23:50
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