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funny you say that - some month ago I posted my firmware rant, arguing that we are more and more turned into phone testers, rather than satisfied as consumers... That firmware upgrades for months and months (until maybe they get it rigjht...)have become a norm. in my anti fw rant I made up a story about a car I bought that was causing probs and how I'd been told to be patient until the perfect engine oil upgrade was available... You know, I was ironically transfering the phone-fw-upgrade issue and transferred it as satire to another consumer product to show how outrageous it is... Tellingly, I pissed off some members, who thought my car-story was true! And they kept defending the firmware madness!
i mean, sure, an update/-grade is a good service, but the phones released should be finished products - we shouldn't have to debate the next firmware before the handset's even released!!! i mentioned a preview of n91 in which the only "minor con" was a 4-sec lag between songs..."but a future fw-update will solve that"!!! It's a frigging music phone, so a music-related "con" like that is hardly irrelevant, don't you think? in that regard I quite like voda-ireland who release models 6-8 months after their uk-daddy...their handsets are usually "sorted"! Didn't encounter any of the "usual" issues you read about (t630, k750, treo, n91, e61... All flawless from day 1)...
maggflodd
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Posted: 2007-06-03 13:42:37
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Hi Maggflodd,

You are preaching to the converted here, but the simple fact is a as long as we the consumers continue to pay large sums of money for their new devices and accept it, it is never going to change.

I don't really know what it is about Human Nature that means once we have purchased an expensive product that we want we are reluctant to let it go or even admit the real problems it has. Many of us seem far happier to overlook these problems and believe they will be remedied soon.
Some times this happens quite quickly and all is well but some time it just doesn't.

I really fail to fully understand how most of these products are launched with a new firmware only weeks away. You would of thought if they knew there were things that need fixing this should be done before release not after. Just what is going on in Beta testing? is it now once the product reaches well it's kind of OK so lets release it we will fix these other bits soon what's happening and if so that is just so wrong on so many levels.


I really wish i could persuade every one not to tolerate it and send a clear message back to all manufacturers realise a product that's not ready and you get it back until such time as it is ready. Unfortuantly that's never going to happen but it would work and be good for all of us that are consumers and deserve to get what we pay for not promises or works in progress.

Marc

_________________
Nokia E61 2gb Sandisk, Fring, Tom Tom 6, AD-46 with Black Shure EC2g


[ This Message was edited by: Dogmann on 2007-06-03 14:00 ]
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Posted: 2007-06-03 14:56:57
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Im super agree!
Thats what i constantly moan!
I wish everyone can make the company realize how dissapoint us as customer becouse their product, and hopefuly they gonna improve the next product.
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Posted: 2007-06-03 15:44:00
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I remember the days when Siemens phones were the most reliable on the market then as time and technology moved on they became worse. So maybe it is ever increasing technology advances and fitting more and more of this technology into smaller devices maybe the one of the reasons why so many phones have problems. But its true you would not expect this kind of trouble from a car of a tv normal digital camera.

This message was posted from a 6233
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Posted: 2007-06-03 16:33:49
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before, nokia phones have very reliable phones and i am one of their loyalist at that time, but after the introduction of N-series i started to get rid of them, this lineup brought us the innovation we wanted to see, but...

issues have flooded the sites complaining about the software problems and so on, before i don't need to update my nokia firmware just to achieve performance stability, but now nokia forces me to do it, and those service centers don't care for as long as they're earning $$$!!!

i just hope history could be repeated once more!
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Posted: 2007-06-04 03:05:22
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firmware unreadiness is a big issue, unfortunantly it's all OEM's who suffer the issue. I agree whole heartedly that the problem exists, just not that it's somehow uniquely SE who have the problem.

On just about every phone forum I read this problem exists regardless of manufacturer. Other things often suffer poor initial firmware too such as consumer broadband routers, modems, dvd burners and the like (some manufacturers are solid, some aren't so solid)


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Posted: 2007-06-04 03:09:06
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What's your story mate, why do you bash SE severely and constantly, just curious. You're obviously a Nokia fan, so what drives you? Insecurity, pure hatred or just plain motivation for SE to do better?
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Posted: 2007-06-04 11:08:16
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@razec

Your post makes very little sense as Nokia Service Centres do not charge for Firmware up grades on devices under warranty and you can even upgrade the Firmware at home for free. The fact you shouldn't need to is something i agree on completely but if you read my previous pot's you will see why this happens and we are all partly to blame for this IMO.

@Mode

Obviously i can't speak for QVGA but in my instance it has nothing to do with jealousy or insecurity just disappointment at how things are and it is a bid to try and make SE work harder to give their users what they pay for and also want from their devices. Pretending everything is OK does no one any favours IMO the truth may hurt but it needs to be dealt with IMO and i am most certainly not suggesting only SE is at fault either but at least with some other manufacturers we do get the latest specs even though they are also far from perfect..

Marc




_________________
Nokia E61 2gb Sandisk, Fring, Tom Tom 6, AD-46 with Black Shure EC2g


[ This Message was edited by: Dogmann on 2007-06-04 13:25 ]
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Posted: 2007-06-04 11:36:17
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to quote sapprobaby:
"i'm a fan for technology that works for me". SE doesnt offer that technology
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Posted: 2007-06-04 11:45:39
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I understand where you are coming from about companies releasing devices needing fw updates, however I think all in all its a useful facility to have.

I would say it gives companies to provide users with improvements as well as fix bugs.

Wouldn't you agree that, wiith it there is no reason for us to have to wait for a whole new product to come along in order to experience improvements in the fw and features?

Surely, firmware development is on-going so why should it stop on the release of a product?


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Posted: 2007-06-04 11:52:37
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