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Esato Forum Index > Sony Ericsson / Sony > Symbian phones > Anyone got their P900's from Onestopphoneshop yet? Bookmark topic

I smell, I smell, Bullsh1t!!!!!!

Have had all the same lies myself.... just got of the phone to customer 'service'. last batch was only 100 phones, next should be 300 which will fill back orders of 210 (which i am No 136) . These cowboys are all on commission and don't get paid untill our phone gets delivered, with that being the case its probably worth holding on, can't be arsed to re-order...

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Posted: 2003-11-20 17:47:06
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There is a reason why their phones are so cheap...

It's easy to sell phones cheap when you don't have them...

Or maybe we should reserve judgement.....
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Posted: 2003-11-20 17:52:59
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just spoken to them again. called the sales number first, asked to speak to someone in customer service and I was told that I'd have to call customer services directly on the 0845 number. I called it and ended up being put through to the same guy, who was incredibly unhelpful, refused to tell me how many phones they had, or were expecting. Just that they were getting enough phones to cover the back orders tomorrow and that mine would be sent out.
OSPS:"it will be with you tomorrow"
Me: "with ME tomorrow?"
OSPS "er no, here tomorrow, with you saturday or monday"
Me: "can you give me any more confirmation than that?" bear in mind that he hadn't asked for any order details.
OSPS: "it will be with you saturday or monday"
I then threatened to cancel the order, blah blah... and he just said ok mate, thanks... bye.

complete pi**take

surely this sort of thing isn't encouraged by orange, great first experience of the brand isn't it?
could we forward this thread to anyone at orange responsible for dealing with their dealers?

M
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Posted: 2003-11-20 18:12:15
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Now that is before you have even got the bloody thing...What will happen if something goes wrong with it and/or something wrong with your account....
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Posted: 2003-11-20 18:18:57
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Guess what, after yesterdays superb lying by the bulls**t consultants, they dont have them in stock today although Orange sent them to them yesterday.I then told them in polite terms but including various choice words including the words "piss up in a brewery" to cancel my order.

After cancelling my order I phoned Orange about a normal upgrade and after discussing this supposed called Orange dealer she was very interested and filled in a report card on this **** company which would be passed onto the business side of Orange.I dont know how Orange operate but she was very surprised that they had taken money out without sending the phone.
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Posted: 2003-11-20 18:42:04
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Ok, have just called again and they have now advised that they are expecting them in stock within the next 10 days.

Giving up now!


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Posted: 2003-11-21 12:57:04
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@ For those of you who are getting a P9 with a view to later dowgrading the tariff,

PLEASE READ THIS;

be aware that OSPS wont do it before 4 months without a penalty, so when calculating the price, remember that CPW DO price match OSPS to £99 (on YP400) & on CPW its "3" months untill downgrade, so on month 4 you save £35, in other words OSPS & CPW actually work out almost identical in price in the long run.
ALSO since 3rd Nov CPW have been smoothly selling P900's without any bullshit, if you have problems with a phone & need to sort it out with the retailer ask yourselves who you would rather deal with... OSPS or CPW.


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Posted: 2003-11-21 13:13:03
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Obviously OSPS seem to have annoyed alot of people here, I thought I'd just chip in with my experience, to provide a bit of balance.

I placed order on the 8th Nov (over the phone - wanted to talk to someone)
Was told phones should be in stock soon, etc.
Missed first batch on 10th, was told I'd be in next batch on 12th.
Rang on 12th, told that the new stock was in.
Completely suprised to find P900 on my desk on 13th!

Onto other objections about the direct debits:
I just rang them about that Talk Me Through It service. The guy on the phone emphatically stated that the only direct debits to be taken from my account were the Orange talkplan. No insurance, no TMTI.

I, for one, am a happy customer at the moment.

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Posted: 2003-11-21 13:17:47
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I've just phone osps and been told that will be in monday or tuesday - absolutely diabolical service and I have now promptly cancelled my order!!
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Posted: 2003-11-21 13:32:16
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hello all - just to let u know my P900 has arrived as u can see from my posts on page 3 - i did order from OSPS - but because of the bulls**T i went and orderd through carphonewarehouse yesterday, - wat a service - again OSPS can kiss my ASS

[ This Message was edited by: asif20 on 2003-11-21 13:28 ]
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Posted: 2003-11-21 14:18:07
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