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< Esato Forum Index > Sony Ericsson / Sony > General > is anyone else who has the k700i on orange missing the "shortcuts" menu? Bookmark topic

you can hold the c or hash for silent, and yeah to turn on bluetooth youve got to go throught the menu's. I tend to use keyboard shortcuts for easy access e.g. for bluetooth i press in the joystick and press 7,2,1 to turn on and the same to turn off. Ive remembered a few of these which makes my life easier, htough not as easy as having a more button and joystick shortcuts
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Posted: 2004-07-22 15:30:13
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i sent the people at orange an email:


I have just bought a K700i and have noticed a few things that are slightly odd
about it:

1. There are some rather intrusive icons on the standby screen which I would
like to get rid of.

2. In your user guide you give instructions as to how to alter shortcuts. After
following these explicitly I have found that there is no 'shortcuts' option in
the 'settings' menu.

Please could you give me some feedback as to why this is and how to fix it.


they sent this back.

Dear George

Thank you for your mail and informing me you have purchased a K700i and have a
couple queries regarding this phone.

I am sorry to learn that you are unhappy with the icons that appear on the
standby screen.

I have contacted our Ringtones & Logos department who have advised it may be
possible to download an alternative screensaver or logo, which may replace the
ones you currently have.

I have attempted to contact the manufacturer for confirmation on this, but they
are currently unavailable. There contact number if you wish to call them is
08705 237 237 Once connected choose option 2 .

Regarding your comments on the instructions given in the user guide 'how to
alter shortcuts'.

May I offer my apologise and advise you, the user guide for the Sony Ericsson
K700i does contain an error as the 'shortcut' feature is not currently available
on this model of phone.

Since this error has been highlighted, Orange are putting a stop press
announcement in the guidebooks, advising of this error, but it would appear that
you may have received an early version of the guidebook.

Orange Technical Directorate are currently investigating why this menu option
and function was removed and if it will be restored in the near future.

I apologise, I do not have any further details available on this issue at
present.

I trust my response is of assistance to you.

Kind Regards

Sharon
Orange Customer Services


a new logo?!?!?! clearly the people at orange know nothing about anything!!! i also find it funny how they worked out my name, seeing as i didnt give it to them in the email..... maybe they have more sense that i first thought... erm, no. they just looked at my email address.
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Posted: 2004-07-22 16:07:13
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Quote:
On 2004-07-22 14:56:54, phil_small wrote:
I've managed to get Orange to agree to let me put the original SE software onto my Orange branded phone. Both Orange ad SE seemed to think it would work. It's in the shop now, I'll let you all know how it goes...


Please tell us how you managed this. What shop do you go to, Orange or SE?

HP
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Posted: 2004-07-22 17:00:26
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Have a look at this:

http://www.esato.com/board/viewtopic.php?topic=64437
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Posted: 2004-07-22 17:17:52
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Emailed Orange today and look at the terse reply I got:

Thank you for your mail regarding the Sony Ericsson K700i

I am sorry to advise a business decision was made, that you are unable to set the shortcuts for the joystick.

We apologise for any inconvenience this may have caused you.

Kind regards

Christine
Orange Customer Services

errrr...thanks for this - it's perfectly clear now why you've chosen to make my life more difficult.....grrr....

if i don't find a solution for this soon i may just abandon orange all together....
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Posted: 2004-07-27 18:53:58
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Is the shortcut option really that important. You should be out enjoying the main features of the phone.
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Posted: 2004-07-27 19:12:40
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I sent this to Orange:
Dear Sir/Madam I recently upgraded from a T610 to a K700i and am not entirely happy. The K700i software has been modified by Orange and this has degraded the usual Sony Ericcson flair (I will be informing them of this too). The shortcut customisation does not exist for the joystick (action button or whatever you call it). Removing the function does not make the phone better nor increase oranges income stream as the soft key change to camera probably intended. I use the calculator on the phone quite a lot but I cannot have quick and easy access without the shortcuts. The traditional 'more' softkey button as on other SE phone is changed to camera, why? this does not add to the functions of the phone, I found bluetooth and notes etc far more useful under the 'more' button. Also there is a camera shortcut button already on the side of the phone, why replicate this? Perhaps your software developers failed to notice this? Incompetence springs to mind here and heads should roll in my opinion. The same goes for the orange world desktop shortcut, there is a button on the side for this or didn't your developers notice that either. When a text message is recieved the senders name is not listed on the desktop shortcut just 'message 1'. Why? Other service providers show the senders name/number, they also allow joystick short cuts on the phone. Orange is not helping it sales or reputation with odd and inconvenient software modifications which are wholly unnecessary and do not add the the functionality of the phone. Other users I have spoken to are also flabbergasted at how orange could shoot itself in the foot and damage a potenially good phone. I await a sensible reply addressing these problems in a serious manner and am considering my contract with orange in the mean time and will be advising others to do the same. I will have this phone for the standard 12 months and if not improved upon by software upgrades or other methods it will be a constant reminder to consider other networks. Yours sincerely


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Posted: 2004-07-27 22:51:25
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I reckon if they reply at all... They'll have totally missed the mark with their reply!
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Posted: 2004-07-27 23:06:26
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In t630 the same problem and mime is unaranded. U can set only 1 menu as shortcut. As mentioned here before: why cam, my frends and homepage incl, if there already buttons for it? Sy must be very clever at se... And the title:shortcuts! I can set only one, so its should be called:shortcut. This message was posted from a T630
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Posted: 2004-07-28 00:19:42
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Well done , excellently put 'Farmerben'. I had a couple of phone calls with Orange and a couple of emails and the impression I got was that their 'CS' dep't. genuinely aren't aware of the problems with the K700i and the Orange branding. I had ordered 2*K700i and received one 2 days before the other. The second one hasn't even come out of the box after using the first for 2 days. Both are being sent back to Orange and the new contracts cancelled. I'm glad to be back to using my T610.Although I am sure I am on the earlier firmware version for the T610 I still think the key delay is not as bad as that of the K700i and buttons are easier to depress. But the best part of all with the T610 is by far the battery, it lasts a week when on continuously and used for alarm. If only I could get a T610 with a better camera and FM radio.
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Posted: 2004-07-28 00:20:55
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