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yup. But they just dont want to know. Which is the annoying thing.
I explained that I would pay the total cost of sending both ways, and also that it made sense going via Apple as they could explain the entire situation. But they flatly refuse to do so as it was against T&C.
I think it's because they really do not want people to use unlocked phones!
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Posted: 2008-10-21 12:59:57
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bummer. Only options i guess are trying to contact the person you bought it off and see if they can sort it out, but that'd mean giving the phone back to them and could be a bit risky. Unless there's a respected member on here from Italy that you could entrust to sort it out.
Other than that - keep an eye out for a cheap easyJet flight!!
Have you tried phoning an Apple Store in Italy?
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Posted: 2008-10-21 13:08:51
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Would taking Apple Care avoid these issues?
I would assume once you have bought Apple Care no matter where you bought the product from should allow you to get Apple Service.
I only ask, as Argos sell Apple Care.
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Posted: 2008-10-21 13:57:25
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Well, an update on my dire situation
After a massive struggle, I managed to get one very nice lady at Apple Customer Services to arrange for my phone to be sent back to Italy for repair. BUT I would have to pay fully for the delivery to and from Italy
She asked me to take it to the App Store Regent Street to see if they'd agree to send it for me if I paid them.
So I took it into Apple Store Regent Street Also saw a Genius. The Genius dude was quite nice. But when I spoke to the manager, it was a different story altogether. It seemed like the manager thought he owned Apple, and came out with sarcastic remarks such as "why would I want to send the phone back for you?". "what would I gain from doing this for you". I kept telling him that I was prepared to pay for both deliveries, and the only reason I was asking them to send it for me was so that the repairer in Italy knew exactly what was wrong with the phone. But the manager was absolutely menacingly rude.
But to cut a very loooooong story short, the phone is now on its way back to Italy. It will hopefully be fully repired or replaced and back with me in 2 weeks(ish).
The guy who I bought the phone from said theres no way I get a refund off him. But he has said that he'll pay something towards the delivery cost. I just hope he stands by his word.......
TBC
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Posted: 2008-10-22 16:41:07
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Well well...
Thanks for the update. I really hope you get this sorted out quickly. It must leave a nasty taste in your mouth after spending so long debating to let go of that much moolah.
As for the kn*b-end in the Apple Shop, unfortunately the title of Manager goes to some peoples heads too much and they think the rule the roost. I'm sure Mr Jobs wouldnt like his staff speaking to people like that!
yes, make sure you report back here to let us know how it went!
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Posted: 2008-10-22 16:56:44
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Will do mate.
As for the n0b head manager - I realised after I'd walked out of the store that he had actually broken the law in a way! I asked for a print out of all the notes they made on my faulty handset. he turned round and said there was no way they'd let me have these notes as they were soley for their purpose.
But I forgot to inform him of the Personal Information act. And as I'd registered the iPhone with Apple I was entitled to any notes they made on the product!!!
May take this up with Apple soon. But right now I just want my phone back
(sound like a little kid now dont I : D )
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Posted: 2008-10-22 17:04:59
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DickySnapples Posts: > 500
Send an email to Mr Jobs direct. im sure he'd like to here about it
sjobs@apple.com or
steve@mac.com
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Posted: 2008-10-22 17:37:18
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londonlad123 Posts: > 500
Is there a difference in the amount of ram available to Safari between the iphone and the ipod touch? Or could it be the different firmwares?
My iphone on fw 1.3 can display this page with every single picture but the touch on 2.1 cant.
Anyone with a iphone on 2.0+ fw want to try this link out to see if Safari displays every single pic?
http://www.mobile-review.com/[....]nokia-s60-5th-edition-en.shtml
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Posted: 2008-10-22 18:48:50
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Yeah a few of the screencaps didnt load, and has just left a '?' instead of the pic. Also refreshed the page and same thing. This is on an iPhone 2.1fw
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Posted: 2008-10-22 20:08:50
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I'm not getting this no worldwide warranty thing. I thought Apple products did have that? I had an ipod touch that I bought in America a couple of years ago. It developed a fault when I updated it to the Version 2.0 software which on googling turned out to be a common one. Booked an appointment with a Genius at the Apple Store in Brent Cross and after trying and failing to fix it he just replaced it with a brand new one for me, no questions asked. Is this not standard practice then?
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Posted: 2008-10-22 21:20:17
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