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staiano Posts: 59

Quote:On 2005-06-23 19:12:00, Itanium wrote:
I have got R1J already and SEUS is updating mine right now, guess there is something new out there
It will update no matter what, like it did for me two hours ago. If you end up with a new firmware please let us know.

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[ This Message was edited by: staiano on 2005-06-23 18:14 ]
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Posted: 2005-06-23 19:13:24
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Ja99iE Posts: 406

Don't get too excited, its more than likely just flashing R1J again, unless somethings changed in the last hour or so.
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Posted: 2005-06-23 19:14:23
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Itanium Posts: 77

lol ya... I have UPDATED from R1J to R1J (drum rolls please... tada.....). Now what that chubby update software is for if it can't see if there is really something to update or not...
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Posted: 2005-06-23 19:16:19
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staiano Posts: 59

You want intelligent software too. You are asking for WAY too much

I'd just like new firmware, then they can start working on the SEUS software, lol
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Posted: 2005-06-23 19:22:58
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numb Posts: > 500

Quote:
On 2005-06-23 18:46:20, shefpete wrote:
got my replacement 750i from O2 this morning. its a week 21 model (I had week 19 before), with the old firmware R1A044 (pre seus update...) not as I'd hoped a fixed version of the newer firmware R1J002.

seems they either forgot to do mine or they're playing it safe until an authorised (by o2) update comes out on seus. New one works perfectly (as did my previous one until the update) but it's disappointing that the speed and tweaks made in R1J002 are wiped away 9tho gprs is thankfuly restored.

Seeming o2 just issued me a new phone to stop the gprs issue..... by back dating the firmware.. total waste of time really if I had known they were messing about doing this I'd probably have waited and updated the firmware when it's supposedly imminently issued.

if it ain't broke fix it until it is.
shefpete


I dont understand what else you would have wanted them to do ?

You buy a phone with initial firmware, update to a new firmware that has a gprs issue, send it back because of this gprs issue. The supplier does not have another firmware yet that fixes the gprs issue, ergo they only have 2 choises, send you a new phone with initial firmware to solve your gprs issue, or ignore your problem and wait untill a new firmware is released before they send the phone back with updated firmware.

Obviously they cannot fix the problem without a new firmware, they cannot send you a "fixed version of the R1J firmware" thats not possible. You cannot fix a firmware, you create a new one, and this has to come from S//E first.

They fixed your problem, by sending you a new phone with an earlier firmware where gprs works. To me thats good service, they could have just said no, wait for new firmware and your problems will be fixed.



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Posted: 2005-06-23 19:32:32
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shefpete Posts: 5

very true. but it has transpired today that there is an updated firmware, which has been issued to suppliers and divinci especially.

but fair enough I do take your point on the customer service issue. I guess I'd just have liked a 'wait' option without having to deal with couriers, migrating settings etc. but I was led to believe it was a hardware fault with my phone and no software released would fix it.

but heck I have a working phone again and.... it ain't crashed yet... so you're right, job done for now!

shefpete.
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Posted: 2005-06-23 20:30:37
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numb Posts: > 500

lets just hope that the new software are released on seus very quickly and that it fixes the gprs issue (im sure it will)


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Posted: 2005-06-23 20:43:47
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GPRS Posts: 144

already updated mine to R1L, this is weird, i dont have any credit 13.3 client prompted that i should have 1 credit. just take a look the picture below.. but on my phone now is R1L.

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Posted: 2005-06-23 21:12:14
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staiano Posts: 59

Any problems or improvements with R1L002 that you can see so far?
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Posted: 2005-06-23 21:15:59
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theunknown04 Posts: 43

Quote:
On 2005-06-23 21:18:41, theunknown04 wrote:
hopefully they sort out the video recording on the new firmware as the other new one i have heard make the frame rate slower and some of the picture's taken were worse off any idea's what went wrong?thank's
is that the new firmware already ? cause there was R1J with the GPR'S problem and video frame rate and picture's worse...is this another new one R1L ?? i never updated with the last one as i thought i would wait to see if any prob's...do u think they just sorted the GPR'S out??
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Posted: 2005-06-23 21:21:43
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