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I've just finished writing a 5 page letter to Sony ericssons customer complaints department.
I strongly suggest that everyone who has this problem does the same. If enough people make noise about it they will have to take action. The problem with telephoning their customer services department is that the call is not logged.
So come and join me in voicing our complaints
The address you need to write to is as follows........
Sony Ericsson Customer Complaints Department
PO Box 80
Birkenhead
CH41 1WA
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Posted: 2003-07-31 21:33:40
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Everyone that has a crackle could you also check if there's an echo on the other side of the line? On my side there is no echo at all, but the guy/girl you are calling hears one.
It's not as bad after the firmware upgrade, but it is still there and not what I expect from my expensive T610 & HBH-35.
Or am I the only one having this problem?
[ This Message was edited by: janderk on 2003-07-31 21:55 ]
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Posted: 2003-07-31 22:54:43
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Funny you should say that, someone said today that my voice was echoing when i was using my HBH-30 BT headset
The plot thickens.........
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Posted: 2003-08-01 00:56:44
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Oh no. I just bought an hbh 30 to pair with my teesixten. And yes, i also have the crackle sound.
This message was posted from a T610
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Posted: 2003-08-01 10:31:14
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I upgrade my T610 to R1L firmware and it solved the static problem when use with my HBH-60 ! Great ! Maybe a very little static there but I really did not notice any ..........I love it !
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Posted: 2003-08-01 14:46:30
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i had the crackle on 610 and hbh30. resolved by rl1 from the CPW. funny someone mentioned the echo - i sometimes get this on the phone ear piece as well as on the BT headset.....
BTW why did SE remove automatic from the BT menu. used to be really usefull on the t68 as didnt need BT on permanently to use HBH30.
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Posted: 2003-08-02 01:21:08
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Just got a hbh-60... And yes. .I have the problem too..
I called SE stupid helpdesk, and he told me they didn't know of any problem with the bluetooth.
And he told me to send my handset in. But my handset is already upgraded..
Does anyone have any solution`yet?
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Posted: 2003-08-04 12:37:55
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Do what i've done. Send a letter to their complaints department. Myine still crackles through my BT headset, and i've had my phone upgraded to R1L
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Posted: 2003-08-04 13:09:03
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Luckily for me the crackling has stopped with new firmware!! Good grief.. no more frying bacon in the background and ThreeX is once more a happy camper!
Oh, and the echo thing.. i have experienced that every now and then since -97 with several different phones, i hear my own voice, sometimes lagging almost a word after.. never taken it that seriously though, since it has happened once a year maybe and in different places.
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Posted: 2003-08-04 22:32:24
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Must do an update soon then
This message was posted from a T610
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Posted: 2003-08-05 01:19:25
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