Sony Ericsson / Sony : General : is anyone else who has the k700i on orange missing the "shortcuts" menu?
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I too have joined the band wagon and sent Orange an email.
Lets hope with enough emails we will get a positive response, surley with so many upset customers they have to address this
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Posted: 2004-07-28 11:50:44
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well against my better judgement (mainly because i`ve read bad things about o2`s customer service), i recently changed my t610 for a k700 on orange. although the new fone is much better specced i feel the user interface is a step backwards. why have they stopped me from seeing who the msgs are from? the battery life is also quite short at the moment (although i AM playing tennis a lot lol and downloading games by the dozen). sorry i know all this has already been written, i`m just hoping and praying orange see sense and revert the fones original features as designed by s.e. rgds jon
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Posted: 2004-07-28 17:29:49
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how long did it take you guys to get a response from orange?
I sent them a mail 3 days ago now, and not heard a thing. Maybe they are going to do something about it hence the delay in responding to me. (Well I hope so anyway)..
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Posted: 2004-07-29 16:14:53
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Quote:So is the only way to get 'silent' and turn Bluetooth on and off to go to the main menu and navigate through Profiles or Connectivity?
You can hold down the hash key to enter silent mode
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Posted: 2004-07-29 17:35:26
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Enough room on the bandwagon for one more?! I have emailed stinky Orange with this....
Dear Technical Support,
I would like to know why, on my new Sony Ericsson K700i, there are two camera buttons - one on the side of the phone, and one on the right hand soft key? I personally only need one button for it, and I would also like the option to alter the shortcuts/soft keys; this option is stated in the phone's manual (and I would also expect to be able to do it) but it appears to have been removed from the phone's software! I know I am not the only person to have commented on this (see link below) and I would appreciate a response stating how Orange intends to deal with this problem. Many thanks and I look forward to hearing from you soon. PS Perhaps you would like to read these message board entries from other Orange customers who have the same complaint:
http://www.esato.com/board/viewtopic.php?topic=61978
But I'll probably just get a stupid generic reply like everyone else - oh well, we can but try!
[ This Message was edited by: lazyeye on 2004-07-29 16:42 ]
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Posted: 2004-07-29 17:40:33
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I had a positive response from Orange. They said they are loooking into a software flash.
see my other post. not sure why it was locked :~
Anyway it is good news.
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Posted: 2004-07-29 22:51:49
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My bro bought a new k700 today & naturally i was very excited! However as i played around with it, it dawned on me that Orange had messed up the OS! Wats the point of those crappy lil icons? They hardly make the user any more productive. And to have TWO camera shortcut buttons is outrageous! Give us back our 'More' button, Orange! I was seriously considering gettin a k700 as my contract has run out...but ill stick to my good ol' chum, the t610...(for now!)
This message was posted from a T610
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Posted: 2004-07-30 02:11:48
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Vodafone did the same, donnow why se let it.
This message was posted from a T630
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Posted: 2004-07-30 09:07:06
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Quote:I had a positive response from Orange. They said they are loooking into a software flash.
Finally, it sounds like they might actually be listening to their customers! I'll let you know when I hear from them Kruez, hopefully they will mention the software update to me know and then we'll whether they were just fobbing you off or not......
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Posted: 2004-07-30 10:14:53
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Sent them a second mail and finally got a response:
"Thank you for your mail regarding the Sony Ericsson K700 i handset.
I am sorry to learn that you are unable to access the shortcut option on your phone.
I confirm that there has been a misprint in this user guide on Page 106, Personalising your Phone the following section is incorrect as the Orange version of this handset does not have the menu structure to allow these functions. I apologise for any inconvenience this error may have caused you.
I trust my mail will be helpful.
Kind regards
Steve
Orange Customer Services."
I havent finished with them yet, oh no:
"Hi. I am afraid I find this response unsatisfactory. You state that the
Orange version of the K700 does not have the menu structure to offer the shortcuts. I was clearly aware of this and this was the reason for my complaint! I am awaiting a response clearly identifying why Orange has taken this step to reduce functionality of the phone whereas other phone companies have ensured that their valued customers have received the K700 with one of the most important features that Sonyericsson had incorporated. I also wish to know whether this error on Orange's part will be rectified by a software flash in the very near future."
[ This Message was edited by: jakester2000 on 2004-07-30 14:26 ]
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Posted: 2004-07-30 15:16:16
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