Sony Ericsson / Sony : General : is anyone else who has the k700i on orange missing the "shortcuts" menu?
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> is anyone else who has the k700i on orange missing the "shortcuts" menu?
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Well I have the K700 on Orange and although the customisations are annoying, it still does everything the K700 should do, and as such is a great little phone.
Orange need to remove the desktop icons to allow customised shortcuts (or at least only allow left/right customisations).
And since they're introducing these "extra" icons on other phones (eg. Samsung E800) it doesn't look too hopeful.
[Orange icons are much better on the E800, they don't ruin the phone!]
So although I've sent my complaints to Orange, I'd still recommend the phone as one of the best you can get on their network.
Or just fork out £300 for a sim-free phone!
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Posted: 2004-07-30 18:40:40
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Sorry, I can't agree that the Orange branded SE K700i does everything it should.
The shortcut menus are gone, the ability to post notes on the screen is gone, the ease with which you can turn on bluetooth and IR is gone. And the actual software is so buggy it's unbelievable - you have to turn the phone off and on again most of the time to get a java game to start, and when locking the keys you take a gamble that you'll be able to unlock them again without once more having to turn the phone off.
So no, don't get an Orange branded SE K700i. I did, and I am going to regret it every day that I have to use it.
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Posted: 2004-07-30 22:19:51
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On 2004-07-06 17:03:35, mwright wrote:
Correct me if I am wrong, but I don't think you get that from the shop - only from Orange Direct
this is correct ...... only from orange direct .... if you get it from an orange shop you get no return on the phone .........
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Posted: 2004-07-31 00:58:43
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I am another of the many SE K700i Orange user that has seen this great phone turned in pile of poo. But there is hope for us yet. I just finished speaking SE here in the UK and was told that they have been overwhelmed by complaints regarding the phones customisation!!! – So much so that they are collecting details of users that having problems with their K700i, in particular if they have had little or no help from their SP customer services.
Apparently, some SPs are even blaming SE and have even recommended users to change their phone for a Motorola!!! Therefore, SE could be taken legal action against SPs to protect their brand name.
So, the more of us that can contact SE to complain about this issue the better. Let hope that the days SE phones being ruined by Orange, Vodaphone and O2 will soon be over!
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Posted: 2004-07-31 15:37:12
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COuld you let us know which number you rang and which department you spoke to - that will let more of us call the right people!
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Posted: 2004-07-31 15:45:20
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Sorry, my fault it is 08705 237237. It was given to me by my mobile phone reseller when I phoned them to complain.
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Posted: 2004-07-31 15:49:36
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The latest reply from Orange following their unsatisfactory reply posted on page 6 was:
Thank you for your mail.
I am sorry to hear you are not happy with our previous response to your query. I am unable to advise the reason for this business decision as to why this feature is not available on Oranges handsets.
Kind regards
Suzanne
Orange Customer Services.
Bah! Stoopid people.
[ This Message was edited by: jakester2000 on 2004-08-01 18:09 ]
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Posted: 2004-08-01 19:08:56
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If they dont know why its missing, then who?
This message was posted from a T630
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Posted: 2004-08-01 20:18:02
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this is what i got back from orange this evening, looks like they have addpoted a standard template for this kinda problem.
--------------------------------------------------------------
Dear Jody
Thank you for your mail regarding your phone menu.
I am sorry to inform you that orange do not support the short cut menu on your Sony Ericsson K700i. The information provided on page 106 of your manual is unfortunately a misprint.
Please accept our apologies if this has caused you inconvenience.
If you require any further help or advice please call our Customer Services on 150 from a pay monthly Orange phone, or 07973-100150 from a landline. Our Helpdesk is open 24 hours a day, 7 days a week and any of our representatives will be pleased to assist you.
I trust the above is of assistance
Kind regards
Suzanne
Orange Customer Services.
==================================================
(this is what i sent to them in the first place)
Comment:
Dear Technical Support,
I would like to know why, on my new Sony Ericsson K700i, there are two camera buttons - one on the side of the phone, and one on the right hand soft key? I personally only need one button for it, and I would also like the option to alter the shortcuts/soft keys; this option is stated in the phone's manual (and I would also expect to be able to do it) but it appears to have been removed from the phone's software! I know I am not the only person to have commented on this (see link below) and I would appreciate a response stating how Orange intends to deal with this problem. Many thanks and I look forward to hearing from you soon. PS Perhaps you would like to read these message board entries from other Orange customers who have the same complaint:
http://www.esato.com/board/viewtopic.php?topic=61978
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Posted: 2004-08-01 22:25:48
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Can I suggest that anyone who wants to actually complain to Orange (as opposed to just getting a stock reply from some CS automaton who then just deletes the email). Contact the Executive Office at Orange. Their email address is
executive.office@orange.co.uk - I'll follow up with phone and fax numbers if anyone wants to actually speak to one of the staff in the MD's office.
Edit:
Full Details:
Postal:
The Executive Office
Orange
50 George Street
LONDON
W1U 7DZ
Email:
executive.office@orange.co.uk
Telephone:
020 7984 1886
0870 870 0862
[ This Message was edited by: dw123 on 2004-08-04 21:15 ]
[ This Message was edited by: dw123 on 2004-08-04 21:20 ]
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Posted: 2004-08-04 22:01:23
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