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On 2008-03-23 17:49:14, tmagberry wrote:
they are prepared to drag it out so i miss out on my years warranty.
It got to them before your year was over though, so they can keep it for 8 months they still had it before your year was over
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Posted: 2008-03-23 18:31:06
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On 2008-03-23 17:30:18, Daedalus85 wrote:
True, but if it breaks in a few days of next week, you're screwed
True true, but like your post says its not what you know its who you know and I am yet to have someone refuse to repair a phone a classic example N95 I tried to flash it myself with Phoenix and I went through 4 phones haha but I still managed to get the store to replace each one
within days of each other.
No I am not justifying my ways but its gonna take close to a month for the cover to arrive and get colorware to paint it etc so doubt very much il see any problems in that time but who knows.
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Posted: 2008-03-23 18:33:49
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Hmm, software is v.hard to proove it was your fault (you can play innocence with that one), but changing the casing is pretty big and they may (or may not, you never know) clamp down and say no to repairing it.
But hey, your choice
Show us some pics when it's done, I wanna see how cool it looks, wish I had the balls to do it to mine :/
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Posted: 2008-03-23 19:19:16
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I wanna get my Pearl Colorwared, but I'd need a nifty keypad for it and they don't seem too easy to find
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Posted: 2008-03-23 19:35:22
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On 2008-03-23 18:01:27, Daedalus85 wrote:
I know I SHOULD defend them, it's built into my programming
But to be fair, I had a similar problem a couple of years ago with a K750i. This is before we were O2 (still The Link), so I spoke to the manager to 3 seperate occasions and eventually they arranged a replacement via the head of the repair centre. And what he told me (and I find this invaluable), it's not what you know, its who you know.
Anyway, there's one thing you need to take into account, O2 don't do the repairs for BlackBerry.
It's one of the few manufacturers where we HAVE to send it to BlackBerry themselves, our repair centre won't touch it I'm afraid, thus taking even longer.
Try giving BB a call and see if they'll sort something out (the companies themselves don't like it when angry customers call, so they throw replacements at them to get rid of them
).
Actually and sorry to point this out, but O2 have a seperate company called SBE in Ashford that takes on the BB repairs. They report the fault to RIM and O2 and then O2 decide the course of action. Okay its not O2 directly but it certainly doesnt go to RIM.
This is the 2nd time they have tried to sly away from any repair.
On top of this they demand the phone be returned 3 times before considering any replacement.
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Posted: 2008-03-23 19:46:51
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mine went away and got replaced first time
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Posted: 2008-03-23 19:48:41
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Well the 3 times thing is true (although sometimes they'll replace it 1st or 2nd time, god knows why lol), but thanks for pointing the rest out to me.
As sales staff, we literally get alot of stuff from hear say (not the band!
).
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Posted: 2008-03-23 19:58:50
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On 2008-03-23 19:35:22, fatreg wrote:
I wanna get my Pearl Colorwared, but I'd need a nifty keypad for it and they don't seem too easy to find
You should get it done when you go on Holz to the states, depending how long you going to be there for time it right.
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Posted: 2008-03-23 20:11:16
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2 weeks I'm there for... I guess I could time it right, although i have US contacts anyway so it's no biggy!
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Posted: 2008-03-23 21:15:58
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Well colorware wont take a housing they need the full housing (expected) so I might just buy one from them and sell the current mode. So keep an eye on my progress with this.
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Posted: 2008-03-24 16:03:27
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