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> Can't start my P910i \ Help!
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It was all going so well. I got my P910i last Tuesday, and have been very happy with it. However since turning it off earlier this evening, I've not been able to turn it back on again. I press the power button, it vibrates, plays the Vodafone animation, and asks me for my PIN. About two seconds later -- whether or not I've typed my PIN -- the screen turns black, and then a few seconds later the phone restarts. It appears to be stuck in this loop permanently.
I don't know what's caused this -- maybe an application is trying to load at startup and is screwing things up? I've taken out the memory card, and even tried booting up without the SIM -- all with the same result.
Does anyone have any idea what I can do please? I've really got a problem here, as I can no longer use my new phone :'( *worried*
Thanks!
Stuart.
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Posted: 2005-08-07 04:30:29
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the only thing I tthink you can do is to format your p910. But I don't remember the code to enter the menu where you can format....
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Posted: 2005-08-07 04:37:00
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Thanks for the suggestion -- the trouble is that I can't get to any screen for long enough to be able to enter the correct sequence of jog/star presses and then select the format option! The PIN screen only displays for about 2-3 seconds before the screen goes blank and then the phone resets...
Anyone got any other ideas? This is rather a pain -- and a little bit of a concern if the phone can lock up quite like this
I've taken the battery out now, with a view to leaving it out for 12 hours, as in other posts on this forum people seem to have found this helpful. Would *very* much appreciate any other suggestions that people have though!
(a worried) Stuart.
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Posted: 2005-08-07 04:46:22
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Residentevil Posts: > 500
Try 0000. That is the default SE code.
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Posted: 2005-08-07 05:18:54
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remove the battery reattach it and fully charge it.
if it reboots again then u have to sent to SE center
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Posted: 2005-08-07 07:10:29
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Thanks to Residentevil and hyperken for the ideas!
Residentevil: the problem isn't one of knowing the PIN -- I know the PIN
The problem is that the phone is rebooting roughly 5 seconds or so after it turns on, whether or not a PIN is entered :-/ Thanks for the pointer though!
hyperken: Will certainly try this, after the battery has been out for 12 hours. I'm not going to be a happy Stuart if I have to send the phone to a service centre a week after buying it though!
I presume that SE will fix this free of charge without any argument? I guess my concern would be whether this is likely to happen again -- I'd also noticed, over that week, slightly odd problems with the standard task list application (sometimes I would tap on one task, and another, which wasn't even visible on the page, would open). Wondering whether the P910i is just too buggy to keep at the moment -- other people don't seem to think so though?
[ This Message was edited by: StuartWoozle on 2005-08-07 11:47 ]
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Posted: 2005-08-07 12:47:02
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1. Try booting without the MS inserted.
2. Try booting while charging on the SyncStation.
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Posted: 2005-08-07 16:35:00
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Quote:
On 2005-08-07 04:46:22, StuartWoozle wrote:
Thanks for the suggestion -- the trouble is that I can't get to any screen for long enough to be able to enter the correct sequence of jog/star presses and then select the format option! The PIN screen only displays for about 2-3 seconds before the screen goes blank and then the phone resets...
Anyone got any other ideas? This is rather a pain -- and a little bit of a concern if the phone can lock up quite like this
I've taken the battery out now, with a view to leaving it out for 12 hours, as in other posts on this forum people seem to have found this helpful. Would *very* much appreciate any other suggestions that people have though!
(a worried) Stuart.
You can enter the service menu to format from the pin screen...
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Posted: 2005-08-07 16:41:00
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Thanks for your suggestions, LAU! A progress report:
* Leaving the battery out for 12hrs made no difference.
* Booting without the MS made no difference.
* When I put the phone on the SyncStation to charge the screen lights up as usual to display the battery charge symbol. However every 3 seconds it flickers black, and the following pop-up box is displayed: "Information: Not found." with a "continue" button. Pressing continue makes no different, though the box disappears.
* Switching the phone on whilst charging just gives the same problem as usual.
* Also thanks to Gardar -- the problem though is that I can't do *anything* because the phone just keeps rebooting, so going into the service menu isn't an option in this case (though would be ideal, so that I could do a hard reset) :-/
[ This Message was edited by: StuartWoozle on 2005-08-07 15:49 ]
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Posted: 2005-08-07 16:47:59
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OK, looking at
this thread it seems that the only solution is going to be for me to send the phone to a service centre, even though it's not even a couple of weeks old...
If this problem is caused by an application failing to load properly at boot-up, it seems somewhat silly though that there's no key that you can hold during power-on to load only critical libraries, so allowing you to get to the service menu without the phone rebooting again!
[ This Message was edited by: StuartWoozle on 2005-08-07 16:16 ]
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Posted: 2005-08-07 17:15:55
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