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< Esato Forum Index > Sony Ericsson / Sony > Technical > Infrared port on T68i unusable - useless range. Bookmark topic

Further to my problem as posted in the thread "T68i and Jornada Pocket PC woes" - I've discovered that my T68i WILL work over infrared provided the IR port is almost LITERALLY TOUCHING the other IR port, be it that of the Jornada or my Nokia 6210. Otherwise - nothing works over IR. Even a gap of an inch or a centimetre results in NO communication working over IR. Unlike my Nokia 6210 which seems to work over a very reasonable range with my Jornada.

This means the T68i, due to the 'high' location of the IR from the back of the phone, needs physically holding against the other device, literally pressed together, and this can't be done lying either unit on a flat surface (otherwise the ports won't align). Making the IR port as it is, working over a range of
The question is - would you guys say this phone is therefore faulty? And worthy of a warranty replacement?

I plan on phoning Sony Ericsson's support line tomorrow and asking them 'innocently' over what range their IR port should work - and what is the optimum. If they say anything other than 'literally touching', only then will I tell them the stellar performance of my particular T68i. Then I shall be marching down to Phones4u for the warranty replacement I figure the owe me. *sigh*
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Posted: 2002-08-30 06:21:00
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obviously faulty!
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Posted: 2002-08-30 06:25:00
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Definitly faulty. I've got several inches to my computer This post was posted from a T68i
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Posted: 2002-08-30 06:59:00
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I use mine 5 inches away
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Posted: 2002-08-30 07:05:00
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I've gotten it to work more than 5 meters away so I would say there is a definite problem!!
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Posted: 2002-08-30 07:06:00
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IR is sentive to light surrounding ...
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Posted: 2002-08-30 09:07:00
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I considered other light sources interfering... so I tried it in a room with natural dayling only, in a room with no lights on and the curtains drawn, in a room with a desk lamp on, in a room with a flourescent light on, and in a darkened room to no avail.

Ericsson replied to an email I sent when I first encountered the problem. The first person to read the email forwarded it on to their Data Support deparment. Who have taken two days to send THIS.

"Dear Sir/Madam,

The below query is not a data support issue. Please call the number below
and select option 2, where the agent will help you to establish whether your
IR port is defective or not, and on what the next step is.

Yours Sincerely
Ericsson Data Support"

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Posted: 2002-08-30 13:43:00
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Your phone's faulty. My t68i can connect up to 1 meter using the ir on my fujitsu laptop. Go to your store and claim your replacement unit. This post was posted from a T68i
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Posted: 2002-08-31 14:42:00
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I phoned Sony Ericsson's support line. Spoke to a top bloke, who after quickly explaining the problem to him, said to take the phone back and get it replaced. And since it was only 4 days old, he was nice enough to inform me of my consumer's statutory rights... basically - I've been sold a phone. It IS faulty. So they'd basically better put it right one way or another, or else!

So I went to Phones 4u - and the girl who served me (the same one who sold me the phone in the first place) was *great*. I told her the problem, and the whole thing about infrared and crap was lost on her - she barely even knew what it was for so took my word for it that it was faulty. Didn't even ask for me to demonstrate (I took my 6210 and PPC as well) - went straight out the back to get me a new one. She suggested I try that one to see if it works - at which point I got the final vindication that my phone WAS broken. The new one worked flawlessly from half way across the desk using the EXACT same settings on my 6210 and PPC. Vindication.

So she put the exchange into her computer, and the phoned Orange to organize what needs organizing through them. It's at THAT point when things started to take a turn for the annoying. Orange said she *shouldn't* have run the exchange through her computer, because they need speaking to first, and they AREN'T giving me an exchange. They "referring the problem to their technical department" who will, they claim, phone me within the next 48 hours (this at 3PM on a Friday afternoon - so I find them keeping their promise over the weekend unliklely!)...

I know exactly what the problem is with my phone. For whatever reason, the transmitting LED of the IR port is too weak to produce a reliable signal at point blank range, or even ANY usable signal past about 1cm distance from another IR device. I spent the 4 days I DID have the phone convincing myself that it was faulty. I wasn't prepared to report a fault if it was just me getting settings wrong or my gear being uncompatiable (which I would accept as my own problem - not theirs). But I was able to 'experimentally' prove that the IR port was faulty, and now that I've seen another T68i talk to my 6210, I'm 110% sure its' faulty.

If Orange mess me about there'll be hell to pay. I'm already somewhat unhappy that they put the brakes on my replacement. Swines.
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Posted: 2002-08-31 17:48:00
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If you signed a new contract when buying the phone in the U.K., then you have the right to demand a refund if you are not satisfied within 14 days of purchase. You can cancel your contract, return the phone and only pay for the cost of any calls you have made.


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Posted: 2002-09-01 23:11:00
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