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Owing to a recent dramatic experience I wrote this leter to my cell phone network-Hutch. Please read and post comments
I am a very old Hutch GPRS subsciber (since May '03). Recently Hutch sent me a text informing me about the new pay per use tariff. The text required a confirmation from the customer's part. I did not confirm to it. A certain lady from Hutch also gave me a call and told me if I wanted to continue with GPRS, then I needed to confirm it. Still I did not. On 1st September I noticed my phone was still recieving GPRS signal. I continued using the same and simuntaneously kept a tab on my credit. I did also send a few MMS msgs. There were no deductions on my credit by data usage or by sending MMS msgs. Apparently I thought the new plan was postponed. (Since my GPRS was also very much active). In the afternoon I noted that a sudden, abrubt and substantial deduction of Rs. 81 was made. This was unexplained. After having a nightmarish session with the hutch cc person(Name: Nitin) and availing no result I disconnected the line and again checked my balance. I noted another unexplained deduction of Rs.7. (Note that I was fuming at this point). I immidiatley stopped sending multimedia msgs and used WAP over GPRS sparingly. The next morning I woke up only to discover a deduction Rs.420/- been made on my a/c! (Note I was fuming AND banging my head against the wall now). The cust. care guy now told me that I had sent about 170 mms msgs the previous day! Now I had enough! This was way to ridiculous! It was virtually imossible for me to have sent 170 mms msgs.When I asked him when are deductions supposed to take place, he said immidiatley.
Now the question is why weren't the deductions for my "170 msgs" taken place simuntaneously?!
And, why did hutch bother to send that text when it wanted to carry out its free will of switching the customer to the new tariff anyway(and in turn making him believe that he still is using the old tariff)
This is not the first bitter experience with Hutch that I've had. Hutch has proved time and again that how painfull it can be for the customer. My household has a total of 4 connections and I'm seriously considering the prospect of switching over to Airtel.
It is surprising to note that a MNC akin hutch can make mistakes unlimited and put the customer through mental agony and financial disturbances.
My no. 98303xxxxx
Name: Ayush Sehgal
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Posted: 2005-09-03 16:43:25
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Nice...Have you already sent it.??
[ This Message was edited by: mrao on 2005-09-03 15:56 ]
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Posted: 2005-09-03 16:53:00
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not yet... y?
_________________
Ayush
edit: u've any suggestions before i send it? i'm waiting..
[ This Message was edited by: Ayush on 2005-09-03 16:01 ]
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Posted: 2005-09-03 16:57:20
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so we can see their response, (if they ever respond, that is)
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Posted: 2005-09-03 17:11:00
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m, doubt they'll reply?! wierd ppl they are. now it 'seems' they aren't charging for data downloaded
[ This Message was edited by: Ayush on 2005-09-03 16:22 ]
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Posted: 2005-09-03 17:17:00
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@ayush i lost rs100 when i migrated from pre to post paid when i was on hutch. So i threw it away and joined airtel.
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Posted: 2005-09-03 17:19:14
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I think there should be a more vocal protest against hutchs anarchy!
Ayush, why dont all hutch gprs users unite and forward a petition to its boss saying that all of yoou are gonna switch to Airtel because of the stupid pay per use implementation..
This should help Airtel realise what will happen if they're going for such a change in the near future too!
Power to the consumer!
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Posted: 2005-09-03 17:21:13
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i did verbally humilate the nitin guy. boy! he was pathetic. ok, the data rate is fine. but why the foul play?
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Posted: 2005-09-03 17:27:00
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now it 'seems' they aren't charging for data downloaded
[ This Message was edited by: Ayush on 2005-09-03 16:22 ]
and why does it seem so?
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Posted: 2005-09-03 17:41:00
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IMO, Hutch had the cheapest gprs service available in india. we knew it would not last too long, so they went pay per use. now it's better choosing a fast connection with any other operator b'coz rates for all gprs providers are almost the same.
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Posted: 2005-09-03 17:43:07
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