Sony Ericsson / Sony : Technical : SE how not to get errors in a f/w update (K750i/W800i&few others)
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Besides the obvious SE say you need to comply fully with these requirments so you wont experience errors in a f/w update....
I think they should say all that in website but they dont.... just what they think we should know....
Since theire playing with our money we should know all the facts... SE you stink at Service...
The Full requirments accordindg to SE to use SEUS without errors are:
Quote:
- I have a PC with at least a Pentium 133 with 32 MB RAM or more - a Pentium II 233 with at least 64MB RAM is recommended
- The operating system on my PC is one of the following: Windows 2000 (SP3 or higher required) or XP (SP1 or higher required)
- I have installed the PC Suite on my PC - the PC Suite can be found on the CD that came with your product or on the
http://www.sonyericsson.com/support.
- I have connected my USB-cable between the phone and the PC and installed Update Service USB driver - Drivers and install instructions are available on the
http://www.sonyericsson.com/support
- My phone is turned on
- My device is fully charged and the charger cable is disconnected
If you get an error when using Sony Ericsson Update Service, it may be possible that you need to start the process all over. Some common reasons are listed below:
- The phone is not fully charged. Sony Ericsson Update Service cannot be used unless the phone is at least 50 percent charged.
- The phone is not switched off and properly inserted in the USB. If you have the charger connected to the USB, please disconnect it.
- Antivirus and firewall software are not switched off. They may interfere with Update Service.
- Make sure that this port is unchecked in PHONE CONNECTION LINK if you also own a Sony Ericsson P-series phone. Also while doing this; check that the port is not enabled in PHONE MONITOR OPTIONS from CONTROL PANEL.
- Try to uninstall the Java Virtual Machine from Sun Microsystems. Then download the latest Java version from Microsoft or the latest Java Virtual Machine from
http://www.java.com.
-You have Pop up blocker software running on your system. This will also need to be disabled.
-You web browser privacy settings are set to high. Please set these to 'Medium' or 'Low'.
- It is also advisable to delete cookies and files from in your web browser's internet options
-Try USB in a different port.
If this can't be done via our website the update can be done at a Sony Ericsson approved service point. A Sony Ericsson approved service point is
Uk SE authorised service centers (SESC)....
http://www.esato.com/board/viewtopic.php?topic=106316
_________________
For a while as a child I believed everything, now I grown up I am a sceptic about everything I believe.
want a GMAIL invite? CLICK HERE & PM me w/ your e-mail[ This Message was edited by: Leviath on 2005-10-21 09:35 ]
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Posted: 2005-10-20 23:27:37
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Most of that is common sense stuff anyhow.
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Posted: 2005-10-20 23:29:13
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I don't think this is a common sense stuff instead of writing it in 'small print' they should emphasize on these points rather.
Leviath is right SE's service sucks
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Posted: 2005-10-20 23:49:03
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um, most of those would be common sense tips by anyone trying to trouble shoot an internet or connection problem.
You're right,
is completely to blame for NOT covering every possible base.
They also missed out:
* Make sure your motherboards chipset (usb) drivers are completely upto date
* Make sure your curtains are shut if your monitor faces a window that is in bright sunlight. (happened to me, I blame
for not telling me this though)
* Make sure you are not talking on phone whilst driving, updating, playing playstation, cooking dinner, washing your hands, handling dangerous chemicals
and could we ever forget thair most glaring omission:
* Make sure you're actually using your phone and computer together at the same time, not trying to remotely link them with your mind, tv remotes, or other wireless means.
I'm sorry but most of the things they have suggest ARE common sense troubleshooting tips, the only one that isn't is:
- Make sure that this port is unchecked in PHONE CONNECTION LINK if you also own a Sony Ericsson P-series phone. Also while doing this; check that the port is not enabled in PHONE MONITOR OPTIONS from CONTROL PANEL.
The original post says you
have to comply with these things to fully update, yet what
has written there are
suggestions
try another usb port
it is advisable to delete cookies...
etc etc..
But you're right, their service sucks, they should just spoonfeed us.
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Posted: 2005-10-21 01:34:20
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Hey frnds tell me the requirements for updating your soft/firmware. Is it cost some thing?
Because i read in some fourms that after installing a software called TOTALMOBILESERVER you must buy credit from some site. And that credit cost 8or9£ for one chance. I wanna update my f500i. Because as it can't use mp3 files as ringtone and we can't check our pop3 mails using its default software. Some items like games and sounds are protected and these can't be delete. So pls help me in this matter.
This message was posted from a F500
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Posted: 2005-10-21 02:34:56
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@DHILLON
http://www.esato.com/board/viewtopic.php?topic=73586#post977081
That topic discusses you mobile.
The requirements are here on this topic. So why ask again?
You other posts here
http://www.esato.com/board/viewtopic.php?topic=106677#post1461533
already in a totalmultiserver topic like discussion...
This topic is about requirements and a purely informative topic...
All info Posted here is a FACT since it is From SE support....
Comments are besides the point and diluting the Topic will not help anyone.
_________________
For a while as a child I believed everything, now I grown up I am a sceptic about everything I believe.
want a GMAIL invite? CLICK HERE & PM me w/ your e-mail[ This Message was edited by: Leviath on 2005-10-21 09:32 ]
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Posted: 2005-10-21 10:29:48
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@Leviath, you forgot to include the final and most important tip just before the update..
It goes like this:
At the point where you're asked to unplug your phone, switch off and hold down "C".. Get on your knees, close your eyes and make a silent prayer to God asking for forgiveness of your sins and requesting that the process goes smoothly & most importantly, camera should work after the upgrade
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Posted: 2005-10-21 11:17:38
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amen..
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Posted: 2005-10-22 04:10:55
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Amen brother
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Posted: 2005-10-22 11:28:16
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Quote:
On 2005-10-20 23:27:37, Leviath wrote:
Besides the obvious SE say you need to comply fully with these requirments so you wont experience errors in a f/w update.... etc. etc.
Well, I don't know you but I had to check all of them before proceeding with an update, so SE Service does not stink that much Lev
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Posted: 2005-10-22 18:05:15
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