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< Esato Forum Index > Sony Ericsson / Sony > Software, Firmware and Drivers > W800i Firmware With O2 Users! Bookmark topic

I emailed O2 yesterday enquiring about the latest firmware for their branded phones, i got this reply!


Dear James,

Thank you for contacting O2 Customer Service.

Please contact our Data Support team on o2datasupport@o2.com for more help about
the firmware for Sony Ericsson W800i phone.

You can also call our Customer Service team on 08705 678 678 or 4445 from your
mobile phone with the following information and they will transfer you to our
Data Support team.

Calls charged at 20p per minute from a mobile phone and at national rate from a
fixed line. The lines are open: between 8:30am and 5:30 pm, Monday to Friday.

You can also contact the Sony Ericsson support on 08705 237 237.

They are available from Monday to Friday between 08:00 am and 06:00 pm and on
Saturday between 09:00 am and 05:00 pm.

If you need further information about this matter, please reply to this email.

For further details about O2, please visit our online Help Centre at:

http://www.o2.co.uk/help

Important - Please make sure that every time you contact us you include the
following information: Your Date of Birth, Postcode, Mobile Number.


Kind regards,

Vasantrai Dabhi
O2 Customer Service.


I have now contacted the other email addressa bout this problem and will post back when a reply is recieved!
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Posted: 2006-03-21 12:42:08
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I used to work for O2, and it is common for them to take a while testing the F/W.

About a year or two ago, the K700 F/W broke the Text messaging or o2, and i think the K750 F/W has had problems with GPRS.

They need to check every little detail otherwise they lose revenue because you cannot use your phone properly & are liable for a FOC replacement.

It will be out soon, no point giving them hassle. The normal customer service havent got a clue about F/W anyways. You need to get to the nerd in Tech Support to stand a chance of getting a decent answer.
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Posted: 2006-03-21 23:19:40
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So if i updatd the software and my phone didn't work properly!

I could recieve a upgrade/ replacement!
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Posted: 2006-03-22 00:02:46
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@chrisdaniels

I agree about the O2 support. In the 'old' days (e.g. with my T610 and K700) I used to bother emailing O2 about issues I had with my phone. However, none of the replies were ever anything other than generic replies. It goes without saying that they don't type replies completely by hand. I believe they have a set of pre-written sentances / paragraphs that they select from to form a reply.

Mike
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Posted: 2006-03-22 16:09:25
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Got a reply of O2 DATA SUPPORT SAYING:

Hi James


Thank you for your e-mail.



Our records show that the mentioned software has not been accredited by us for use on the O2-UK network.



There would be nothing stopping you obtaining the upgraded software, but if service was affected, there is nothing we can do to assist.



Kind regards



Brian

Customer Technical Support

O2-UK

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Posted: 2006-03-22 17:42:48
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in other words: get it from Davinci or some other place other than Sony Ericsson's official update, we cannot be held responsible (you break the contract)

But if you do need a replacement just dont mention that fact.

its your choice at the end of the day, but at least with o2, you know they have checked the F/W as much as possible to ensure it works to recieve/make calls & texts on their network
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Posted: 2006-03-22 20:12:56
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so should i be able 2 update through SEUS now then?
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Posted: 2006-03-22 22:21:11
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Only if you have a non-O2 branded phone. As the guy said O2 haven't approved the firmware yet, so its not available for O2 branded phones. If you use a non-branded phone on the O2 network then you can get the upgrade, but they won't offer support if you have problems on the O2 network.
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Posted: 2006-03-22 23:00:06
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wish theyd hurry up and release it
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Posted: 2006-03-23 09:02:22
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New 02 email!


Good Morning

Thank you for your e-mail.

As stated below, there is nothing stopping you from acquiring this software from Sony Ericsson directly, as far as we know there are no major problems with the handset you are using. If you are unhappy with your handset, I would advise you speak with your customer care team as regards further resolution.

If you require any further assistance, please do not hesitate to contact us.


Kind regards

Paul

Customer Technical Support
O2-UK

For information on O2-UK products and services please visit www.o2.co.uk
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Posted: 2006-03-24 15:07:36
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