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After reading a few topics regarding faulty phones espically k/d750i thought i would mention a good experience i have just had. The joystick on my 10 month old k750i has gone mad and wont do as it`s told i called 02 this morning at 9.00am and have been informed a new phone will be with me 2moro
Just thought it would be nice to see something good concerning the networks and faulty phones for once.
thanks
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Posted: 2006-03-21 18:14:35
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Thats the good thing about taking out a contract rather than pay as you go.
The contract will state along the lines of "the network must provide you with working equipment thats enables you to revieve &/or make calls"
So basically the software & all the moving parts must work as promised or they are breaking the contract so they send you a new one.
Its common now to get a replacement FOC. I once got my old K700 swapped after 11 months on a 12 month contract because the software was buggy and I wasnt recieving any texts.
Good for the consumer, but bad PR is bad for business.
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Posted: 2006-03-21 23:13:51
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