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Due to the huge amount of disappointed O2 customers reference their K800I debacle - Staff blatantly lying about order status, lying about stock levels and misinforming questions please give me a signature in this topic if you have been aggrieved in anyway recently
I intend to email the link or a copy of this topic to the MD of O2.
. if no response forthcoming from O2 i shall send copies of my complaints and this to Watchdog and Ofcom. O2 appear to be blatantly misadvertising to increase their sales
I will start
got told my replacement for my faulty handset would come today Thursday 26th. I Got told this by four different people and guaranteed it would come despite my concerns about other peoples issues re stock,this all came from numerous calls at my expense to a national rate phone number. Eventually i was told that no stock was available despite guarantees and it would come tomorrow. When pressed further on a seperate call was told in fact 7-10 days. This is just a brief transcript of a long lenghty "battle"
needless to say cancelled!
Skyblumatt
[ This Message was edited by: skyblumatt on 2006-06-29 20:37 ]
[ This Message was edited by: skyblumatt on 2006-06-29 20:56 ]
[ This Message was edited by: skyblumatt on 2006-06-30 09:20 ]
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Posted: 2006-06-29 20:59:28
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I ordered mine from O2 thinking that it had been launched and available for purchase. At least it appeared so from the website. Didnt know it was a preorder. Credit card charged for 49.99 before checking availability. Staff continuously saying that handset is due to be available from 28th.
Some of the staff members insisted they didnt know when the handset would be available. Well if its that uncertain, why advertise as available then???
Cancelled my order today, I couldnt take it anymore.....
[ This Message was edited by: kaiserftw on 2006-06-29 20:20 ]
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Posted: 2006-06-29 21:19:58
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Finally managed to order mine on wednesday, having been told it would be available on Monday. Only managed to get my order in when i threatened to cancel. Seems strange that cancellations systems were ok but upgrades were down!!! Was guaranteed handset by friday at the latest. called today and was told stock came in late but it would be sent today for delivery tomorrow. Still not showing as being sent on the site so i somewhat doubt it has gone. Why was my order taken on Wednesday when stock still hadnt been received??
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Posted: 2006-06-29 21:31:31
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been told blatent lies over and over again.
If the phones not going to be ready for another week just say so.
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Posted: 2006-06-29 22:05:49
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I ordered mine on Wednesday as an upgrade around 12pm. Got told it was processed and that they will get back to me with a tracking number by the end of the day. I was also speciafically told that the phone WILL get to me on Thursday or Friday so 'I WILL NEED TO BE IN'. Due to this, I gave them my work address.
Phoned O2 up in the evening (as no one called me back) and someone told me that everything was fine but the tracking number hasn't come through yet.
Thursday morning, I call to check whether they have the tracking number and I am told that they need to speak to the guy who took my order. After 10 mins on hold I get a response that he will call me back at before 11:30am.
I get a call with an order number NOT A TRACKING NUMBER at 12pm and soon after an email followed to say it was out of stock!
I called customer services back and they said that 'unfortunately, the phone is out of stock' but that they would still be able to 'fulfil their original allocation'. Now I was to expect the phone within 5-7 working days.
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Posted: 2006-06-29 22:14:27
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I think its fair to say that o2 are piss takers.
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Posted: 2006-06-29 23:06:40
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I made an upgrade order on 28th, got the order number and everything was OK online until about 11.30pm when it said out of stock.
I called back again today to enquire and was told no it's definitely in stock and that my order would be 'refreshed' whatever the hell that means. Everything seemed OK.
Then at about 5.30pm it went out of stock again.
During all of this I've spoken to 5 people, one of which lied about being off-shore (why would you do that - I have a right to ask!). I have received no email notification, I have been lied to about stock levels and generally left feeling bloody annoyed with a company I was thinking of leaving anyway.
My question to the board is, has anyone on O2 online actually received a unit or have tracking info on DHL?
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Posted: 2006-06-29 23:30:16
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I think it's fair to say that noone here has recieved their k800.
I'm just a little annoyed more than anything that employees at o2 are either badly mis-informed, or are not informed at all. They each make different 'stories' up each time we all ring. Thank god we have a friendly forum like this so we each know what's going on...more organisation than o2 it seems...
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Posted: 2006-06-29 23:35:04
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As far as i'm aware but this is not concrete, the stores are due to get their delivery of phones this weekend. online usually has it before the stores as well so i'd give it a while longer, then if still no luck its up to you.
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Posted: 2006-06-29 23:48:09
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richard
thanks for your post but the fact that the stock would be due to arrive this weekend makes the situation worse
people have been promised stock is available and given guarantees that handsets would be delivered at certain times. I know this for a fact not only from reading disgruntled customers postings but from my own personal experience.
It is not slanderous for me to state that O2 have intentionally or unitentionally LIED to their customers. One mistake i can appreciate. but four different people i spoke to in my case and numerous postings MAY suggest that there are some underhand business tactics being employed.
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Posted: 2006-06-30 00:07:17
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