>
New Topic
>
Reply<
Esato Forum Index
>
General discussions >
General
> Vodafone sent me the wrong phone
Bookmark topic
My girlfriend and I wrote to vodafone to cancel our contracts and after repeated phone calls from voda they persuaded us to stick with them with various offers and we selected two new phones, samsung e900 for her and sony ericsson w810i for me. The sales bloke said both phones were available and made a point of telling me the w810i comes with a 512mb memory card.
2 days later we took delivery of our two new phones, 1 samsung e900, no problem there, and 1 sony ericsson k800i.
It was hate at first sight and I got back to voda to ask what was going on.
The informed me the w810i had been discontinued so I had been sent the k800i as an "upgrade".
I really don't like this phone and they have said to try it over the weekend and if I decide I like it they will send me a free 512mb memory card and if I still don't like I can return it and select a replacement.
The problem is, I only want a w810i and nothing else will do and if I had been told from the start it was unavailable I would have got my contract from a provider that did have it.
Is there anything I can do about it?
At the moment I have 2 choices -
1) Keep the k800i and be stuck with a phone I hate for the next 18 months.
2) Send it back and wait 2 weeks for another phone I don't want.
--
Posted: 2006-07-14 15:22:39
Edit :
Quote
Quote:
On 2006-07-14 15:22:39, fannymites wrote:
1) Keep the k800i and be stuck with a phone I hate for the next 18 months.
2) Send it back and wait 2 weeks for another phone I don't want.
Either way, you'll get a phone you didn't want in the first place.
--
Posted: 2006-07-14 15:29:47
Edit :
Quote
Tell them that they either supply a w810i or you cancel the contract as they have not supplied the phone as agreed when renewing. If they refuse them threaten them with trading standards.
This message was posted from a WAP device
--
Posted: 2006-07-14 15:34:35
Edit :
Quote
They are still advertising the W810i on their site. No mention there of it being discontinued. I would wait till after the weekend, and get back onto them, and either cancel the contract and move to another provider, or pick an alternative phone with them, that you do like.
--
Posted: 2006-07-14 15:37:45
Edit :
Quote
Just sell the K800i, its worth a lot more then the W810i
--
Posted: 2006-07-14 15:39:04
Edit :
Quote
Personally, I'd send both phones back and cancel the contract(s), then get the phones that you both want from another provider. Don't forget that when you sign up to a new contract (which includes renewing an old one), you have a cooling off period as part of your statutory rights. I'm pretty sure it's 14 days so you'll have to act quickly.
Nice username by the way!
--
Posted: 2006-07-14 15:40:32
Edit :
Quote
I think there basically telling you that the W810i is rubbish and so they have sent you the K800i lol..
why don't you like it? it's way better than the W810i which is purely old now
--
Posted: 2006-07-14 15:40:35
Edit :
Quote
right, why dont you send me the k800i and 512mb card and il send you a w810i?
How does that sound? Il buy one specially for you.
Im not just taking the piss, im a ebay powerseller and want a k800i, and you want a w80i which I can easily obtain.
Pm me if your interested
--
Posted: 2006-07-14 16:50:14
Edit :
Quote
I'd say keep the phone, sell it and get a W810 - as others have said the K800 is a much, much better phone and is worth more. You'd probably make yourself a good £100 or so profit by doing this!
Or, I have a W800i I'll happily swap for your K800!
--
Posted: 2006-07-14 18:05:31
Edit :
Quote
i says ill do the same as luke....
but ill throw in some extras..
fatreg
EDIT: If you hadnt guessed. the K800i is worth a lot more than the W810i
--
Posted: 2006-07-14 18:07:16
Edit :
Quote
New Topic
Reply
