Sony Ericsson / Sony : General : I am so angry at Sony Ericsson (service) right now.
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> I am so angry at Sony Ericsson (service) right now.
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First
this happened.
Then
this.
And now...
I excitedly received my phone back today, after only 5 business days - well earlier than the 2-3 week period expected. I was far less excited to find my phone
missing the entire back side of its housing, along with exposed circuitry, a dust-filled speaker, and a scratched up camera lens.
Clearly, you don't even have to have reached the Simian stage of Evolution to work for
I'll post again when I have pictures. Right now, all
will do is have me send the phone back in for re-repair
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Posted: 2006-08-05 02:31:26
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Have more patience mate . . . everything will be OK - soon
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Posted: 2006-08-05 03:13:43
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Thats really sad. I did have the exact same problem with my w550i ( white screen of death) on the 4th day, when i plugged into usb and my phone started flasing white and black se logo screen. I deliberately made it a point not to take it to the se service center as long as I am convinved that it was only a firmware issue. After givin it bout 10 mins for self-recovery, I then removed the battery and put it back after like 45 mins. It then booted! Then, right away i updated my firmware via OTA(gprs). I assume the OTA update feature must be available on your menu as well. Its much simpler(just a single press of ur joystick is enough) than using seus. It takes about 45 mins to fully update ur firmware. Ever since then, I never faced that problem ever again. It has been 7 months now and it still works without a glitch despite of my heavy usage. The only time i visited a se service center was to get my charger replaced as the internal wiring had snapped off.
I must say that you ve been extremely unlucky
. I like the w810i a lot . It would sometime become my next phone.
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Posted: 2006-08-05 03:31:59
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Quote:
On 2006-08-05 03:13:43, JN wrote:
Have more patience mate . . . everything will be OK - soon
Read through my posted links. Then tell me exactly how much patience I should have left. Just know, I'm not directing this anger towards you, JN. I just really have no more patience with
Anyway, as promised, here are the grisly details:
First, here's what I found when I opened the box, and the envelope in which the box was shipped. Notice the stellar packaging
As if that were'nt bad enough, this is what I found when I turned over the phone
Notice the scratches on the camera lens. What you can't see is all the damned dust.
The missing housing wasn't in the box...
...nor in the bag.
And if all they did was reflash the phone, why did they take off the bloody housing in the first place?!
Notice the "Successfully Repaired Product" box oh-so-ironically checked.
The last insult is that
seriously thinks they can just give "fix" this same phone and give it back to me. Why is this even a question on their minds?
_________________
Actually, I'm running for President as part of a greater scheme for
World Domination 
[ This Message was edited by: Hlcn Twst on 2006-08-08 17:35 ]
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Posted: 2006-08-05 05:59:52
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they have to be joking! or maybe they're not...
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Posted: 2006-08-05 06:38:45
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Damn.. thats gotta suck...
How far is the service centre?
I'd personally go there and give them shit for doing that.
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Posted: 2006-08-05 07:43:57
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yea that is unacceptable for such a reputable company.
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Posted: 2006-08-05 11:50:21
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A couple of things....
That's one hell of a bad experience although I might suggest from personal experience that it's simply very bad luck on your part!
I would get onto your network directly. Don't forget that although it seems a good idea to deal directly with the manufacturer, they dont know you. I know that as a Sony Ericsson user they should bend over backwards but at the end of the day, they have no previous background to deal with. Now your network on the other hand are the ones who sold you the phone and probably charge you x amount of line rental per month. They are the ones who should bend over backwards to help you.
What I don't get however is one comment you made about the S700i regarding the photo quality. What exactly were you expecting from 1.3MP? I realise the phone is designed to look like a camera but, for what it is, the quality in my eyes is supurb.
The very best of luck!
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Posted: 2006-08-05 12:56:08
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FYI:
this phone was purchased unlocked & unbranded from an independent, reputable mobile phone retailer
no US carrier has picked up this phone (yet)
the only service center in the US is about 1000 miles from where I live!
As for the S710a, the only picture problems (after some
assistance) were indoors. The phone's responsiveness slowed to a crawl under these conditions. So slow, that the slightest movement of the subject when pressing the shutter button would render the picture a useless blur.
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Posted: 2006-08-05 17:02:03
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I added
this note with my now re-shipped phone. I wonder if those nimrods can actually take a hint?
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Posted: 2006-08-06 23:33:08
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