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> M600i dead after firmware update
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Hi all,
I bought my M600i from Ebay and tried to upgrade via SEUS. Now the phone does not boot and the screen just flashes on and then off.
I have tried to re-flash but all I get is the message saying that I already have the latest firmware.
I took the phone to a SE service centre who say they will need to send it away but need proof of purchase first, something I obviously don't have.
What are my options other than waiting for a new firmware release and seeing if that works, and then if it doesn't what do I do?
Any help is appreciated.
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Posted: 2006-10-03 13:04:44
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On 2006-10-03 13:04:44, nutman wrote:
Hi all,
I bought my M600i from Ebay and tried to upgrade via SEUS. Now the phone does not boot and the screen just flashes on and then off.
I have tried to re-flash but all I get is the message saying that I already have the latest firmware.
I took the phone to a SE service centre who say they will need to send it away but need proof of purchase first, something I obviously don't have.
What are my options other than waiting for a new firmware release and seeing if that works, and then if it doesn't what do I do?
Any help is appreciated.
You should have proof or purchase from eBay. Also, the prooof of purchase is for them to repair it for free.
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Posted: 2006-10-03 13:06:12
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Ah, i hadn't thought of that.
Has anyone actually used an ebay proof of purchase to get a service centre to carry out repairs?
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Posted: 2006-10-03 13:14:35
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Called SE today and am none the wiser as to whether or not an ebay invoice would suffice.
Does anyone know if it's possible to force a firmware update, using either SE software or 3rd party?
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Posted: 2006-10-04 00:16:42
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you don't need an invoice surely? the phone is so new.. it will be within the warranty period for sure anyway??
Just a thought because I've never had to use a proof of purchase when i've taken my phones to the service centres.
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Posted: 2006-10-04 00:21:22
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Neither have I with previous phones but the guy on the desk made it very clear that I needed proof of purchase, I was surprised. I'm going to try a different service centre tomorrow and see what they say.
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Posted: 2006-10-04 00:48:59
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If in doubt... try Carphonewarehouse service centre..
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Posted: 2006-10-04 00:57:53
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Tried Carphonewarehouse service centre and they couldn't fix it either, I assume that they only have access to the same tools for flashing that we do i.e SEUS and that is showing my phone as having the latest software, even though I can't get it to turn on!
Waiting on a reply from SE customer service as to whether or not an invoice from ebay is ok and if it is then I have it in writing from SE.
This is a real pain in the backside, I can't believe that SE software would allow you to do such damage to your handset, there should be some sort of backup procedure that can force the old f/w or new f/w on to the phone if this kind of thing happens, as I've read of quite a few folk having similar problems.
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Posted: 2006-10-05 11:59:39
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On 2006-10-05 11:59:39, nutman wrote:
This is a real pain in the backside, I can't believe that SE software would allow you to do such damage to your handset, there should be some sort of backup procedure that can force the old f/w or new f/w on to the phone if this kind of thing happens, as I've read of quite a few folk having similar problems.
I agree .. they should do somthing about it !!!
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Posted: 2006-10-05 20:30:26
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After receiving the 'Latest Software Already installed' screen, just hit the 'Continue Anyway' Button and this will re-flash your phone.
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Posted: 2006-10-06 05:45:08
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