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hi i brought a samsung mp3 player 2 days ago and i really can not get on with it .do i have any rights to take this back?i brought it from currys????
hope i can do something
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Posted: 2006-11-15 20:36:08
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Yeah take it back and get a refund! Aslong as you have the recipet, all items and packaging your fine.
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Posted: 2006-11-15 20:37:21
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so they have to take it back?even tho been used. and it was a present i brought. i paid for 3 years insurace i will not get a refund on that tho will i? not bothered about that as lng as i get a refund on the item
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Posted: 2006-11-15 20:41:10
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How much extra was the insurance?
And yeah, what haynesycop said...
As long as you have all the packaging and manuals etc, everything that came with it, and of course the reciept there should be no problem. I'm not sure they are by law required to take it back if it is not faulty, but as part of a customer satisfaction thing and a change of mind policy most places will, ecspecially large national stores such as Curry's.
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Posted: 2006-11-15 20:44:28
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was £10 for the insurance. well i hope i can only £70 but its £70 i would rather have in my pocket
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Posted: 2006-11-15 20:46:07
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Yeah of course lol.
Well £10 isn't a lot, but still remember to ask just in case.
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Posted: 2006-11-15 20:47:50
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By law you are entitled to a 14 day money back guarantee. There is absolutely nothing to worry about. It has only been 2 days.
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Posted: 2006-11-15 20:57:40
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I thought that the 14 day rule was only for distant purchases (ie mail order / internet).
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Posted: 2006-11-15 21:13:57
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ok hope they do. not very good at taing stuff back i cant arguee lol
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Posted: 2006-11-15 21:17:56
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If you buy anything from a shop, catalogue or even the internet and there's something wrong with it, then you've got a right to do something about it. But this doesn't apply to changing your mind when you've decided you really shouldn't have bought a mini disc player when your rent is due any day now.
What does the law say?
One of the most important laws governing your rights as a consumer is the Sale of Goods Act 1979. Like many laws it has evolved to keep up with changes in society so the Act now includes the 'amendments' the Sale and Supply of Goods Act 1994 and the Sale of Goods (Amendment) Act 1995.
This is a wide-ranging piece of legislation that applies to both new and second-hand goods.
It protects consumers by ensuring that:
Goods are of 'satisfactory quality' - products must last a reasonable time and be free of defects
Goods are 'as described' - a trader or advertisement must honestly describe the product. If, for example, you buy a CD that turns out to be counterfeit then you have a case against the trader that sold it.
Fit for purpose - products must do what the supplier says they do.
If you buy something that doesn't meet any of the conditions stated above, it's your right to demand your money back from the trader (the person/shop who bought it from), not the manufacturer, wholesaler or importer.
Traders also have a duty to supply products that are safe. If they knowingly supply unsafe goods they are committing an offence. If you buy an unsafe product, contact your local Trading Standards Office who will investigate the matter and prosecute the trader if necessary.
If the faulty goods cause injury to yourself or damage to your property of more than £275, you may be able to claim against the manufacturer or importer under 'product liability' rules set out in the Consumer Protection Act 1987.
Just as importantly, you have no grounds for complaint under these terms if you:
Were told about the fault when buying the product
Inspected the product and should have noticed the fault
Damaged the product yourself
Bought the product by mistake
Have changed your mind
Services, such as those provided by tradesmen and professionals, are covered by the Supply of Goods and Services Act 1982. Service providers have a 'duty of care' to those they work for and work carried out must be 'to a reasonable standard at a reasonable cost.'
If you feel you've been overcharged you have a right to pay what you think is a 'reasonable price' (what you would expect anybody else to do the job for), although you may be sued for the full cost by the provider.
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My Ebay Items[ This Message was edited by: jcwhite_uk on 2006-11-15 20:18 ]
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Posted: 2006-11-15 21:18:05
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