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For all Employees Who Work With Rude Customers
An award should go to the Virgin Airlines gate attendant in Sydney some
months ago for being smart and funny, while making her point, when
confronted with a passenger who probably deserved to fly as cargo.
A crowded Virgin flight was cancelled after Virgin's 767s had been
withdrawn from service. A single attendant was re-booking a long line of
inconvenienced travellers. Suddenly an angry passenger pushed his way to
the desk. He slapped his ticket down on the counter and said, "I HAVE to
be on this flight and it HAS to be FIRST CLASS".
The attendant replied, "I'm sorry, sir. I'll be happy to try to help
you, but I've got to help these people first, and I'm sure we'll be able
to work something out."
The passenger was unimpressed. He asked loudly, so that the passengers
behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the attendant smiled and grabbed her public address
microphone: "May I have your attention please, may I have your attention
please," she began - her voice heard clearly throughout the terminal.
"We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If
anyone can help him find his identity, please come to Gate 14."
With the folks behind him in line laughing hysterically, the man glared
at the Virgin attendant, gritted his teeth and said, "F... You!"
Without flinching, she smiled and said, ( I love this bit
).................
"I'm sorry, sir, but you'll have to get in line for that too."
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Posted: 2006-12-04 11:09:18
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Cracking... did this actually happen Pmerryman? if so fair play to teh woman....
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Posted: 2006-12-04 11:17:29
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Brilliant!
There is no excuse for rude people. Rude airplane travellers are the worst and need shooting.
Like when planes gets grounded because of a blizzard and no Air Traffic Control. Do they expect to set the planes off in a blizzard? Idiots!
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I 
my W900i[ This Message was edited by: goldenface on 2006-12-04 10:19 ]
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Posted: 2006-12-04 11:18:52
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That is brilliant!
I really hope that is real, and that attendent didn't get into trouble for that.
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Posted: 2006-12-04 11:34:29
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very nicely handled...being from a customer service oriented industry myself... the only wayto handle such jerks is to be polite, yet make your point...of course...a lil humour gets a lot of collateral support
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Posted: 2006-12-04 12:42:00
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That's the way it should be handled. Good on her
Airline officials get the worst treatment. Travel brings out the worst in people, and if you look at airport shows, you can understand why.
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Posted: 2006-12-04 13:55:37
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Quote:
On 2006-12-04 11:17:29, leeboy13 wrote:
Cracking... did this actually happen Pmerryman? if so fair play to teh woman....
I was told it did, be hey who knows. Cracking story though.
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Posted: 2006-12-04 15:11:24
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IS IT MATE
there has to be scope for a comedian to do something simular - who make a awesome sketch for someones show
i love the way these so-called celebs (or famous peoepl) think the system is different for them
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Posted: 2006-12-04 15:21:35
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Yeah, that sounds like it could appear on the Catherine Tate Show.
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I my W900i[ This Message was edited by: goldenface on 2006-12-04 14:37 ]
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Posted: 2006-12-04 15:26:17
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yeh
im actually (now its been said) really susprised no-one has done this
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Posted: 2006-12-04 15:31:04
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