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hey all...
just after some advise really,...
Ive been a NTL customer for over 2 years now (just basic broadband package).. i recently upgrade to the 3 for £30 offer (TV, Broadband and phone line).. this was in october (at teh start i think),..
Basically they totally cocked up my order... they put my on the family pack (which i didnt even know about) and put teh broadband and phone line through seperate... this mean't i had a bill of about £60-70 ???? not a happy bunny! so i phoned them and after much deliberation they decided to agree that infact i should of been put on the 3 for £30 offer and said if i made a payment of £23) that next month everything would sort itself out.....
right during this time ive have my internet blocked, my phone line barred and lots of phone calls.... basically i'm totally pi$$ed off with NTL and dont know what to do... i have to call them on a number today but was hoping for any recommendations as i know theyre gonna demand money and i really cant be arsed to got through teh same ordeal of having to re-exoplain to someother pillock on the phone... ...
tempted to disconnect everything and tell them to pick it all up - so unhappy with their service here....
can anyone please help... i ealy dont know what to do
lee
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Posted: 2006-12-07 12:22:09
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im old school.
BT do phones and
SKY do TV.
as for broadband plenty of ISPs are good.
fatreg
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Posted: 2006-12-07 12:29:39
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yes mate, but can you get those 3 for £30 ?
if so show me how and i'll sign up.... its the problem with cardiff see, id use telewest but we aint got it here
so im kinda stuck with NTL
but im phoning them before the end of the day so i need some advsie ion how to approach them... as ive gone aroundin circle sfor too long now
ps fatreg, hope you had a jolly holly
_________________
when the sh!t hits the fan - duck and let the person behind get hit
[ This Message was edited by: leeboy13 on 2006-12-07 11:33 ]
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Posted: 2006-12-07 12:33:20
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Bt Phone Line £11
http://www2.bt.com/static/i/b[....]home/home_phone/new_lines.html
Sky Tv, basic package £15 (£7.50 first three months) Free broadband!
http://87.86.186.37/showmeskybroadband.htm
Just signed upto NTL aswell and had our first bill thorugh and they are trying to charge us for the family package aswell which we havent got, ive got the fun phone call to either Wales or India to look forward to this evening
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Posted: 2006-12-07 12:49:56
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mate you best phone them before 5 beacuse after 5 theres noone there with any sort of authority... thats what ive found anyway......
but its like a roundabout..... if its as cheap as youve just shown im cancelling due to all these stupid problems...... its not what i signed up for....
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Posted: 2006-12-07 12:54:47
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cant phone before 5 as i havent got the paper work with me, ill risk ringing tonight and be prepared to tell them that they are crap at their jobs.
Check the links mate, its that cheap, you can even get better broad band for a few quid more!
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Posted: 2006-12-07 12:56:14
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best of luck then mate, but write it all down and get a ref number too (coz they wont make any note of teh call).....
only problem with having SKY is i aint got a BT phone line and dont really want one, only had one with ntl beacuse it was so cheap in teh end (3 for £30)
come on peeps, someone must have some experience with these people... or experience with messed up providers in the past... basically i wanna cancel now... i dont want ntl anymore.... whats the best precess for this?
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Posted: 2006-12-07 13:14:01
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Just out of curiosity you don’t get all the TV channels with ntl do you? Like with sky for £37 odd a month you get almost everything apart from sky sports.
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Posted: 2006-12-07 13:25:05
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no you dont mate... its teh basic package - a lil better than free view (which is what i had orignally).....
basically all i wanted was a good broadband provider - and now i got all this
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Posted: 2006-12-07 13:26:46
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good luck getting anything sorted with ntl
they are currently threatening debt collection against my gf due to problems they have caused us.
Over charged for a broadband service and refused to sort it out so eventually we cancelled the DD.
Everytime we phone we can speak to someone, but as soon as we explain what has happened and we want to make a complaint we are miraculously cut off the phone line or told computers are down and cant input any thing into the system at the moment.
This has happened all 5 times we have phoned now, also written a letter to them and had no reply.
also asked for the service to be cancelled so many times since this all started happening and the person on the phone says ok i will make a note about this and get it done, only for us to keep receiving bills and when we phone back it turns out oops the person we spoke to before didnt put a note on our account.
Unfortunately my gf signed up to NTL before she knew me otherwise she wouldnt have had this situation because i would not have let her sign upto them as i knew full well of their reputation as cowboys and con men
not sure what our next course of action is, no way are we going to pay them when its their fault everything is so screwed up, who can we escalate the problem to? any watchdog type place to report this to, like you can go to ofcom for phone stuff, what about this?
cheers and sorry to jump in on your thread lee, just thought i would add to the complaints!!
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Posted: 2006-12-07 15:23:02
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