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axxxr Posts: > 500

Sony Ericsson ranks in at no:3 in customer satisfaction among 11 mobile phone handset manufacturers in Japan for a second consecutive year, according to the J.D. Power Asia Pacific 2006 Japan Mobile Telephone Handset Satisfaction Study.

ESATO NEWS

Now in its third year, the study measures overall customer satisfaction with mobile phone handsets based on eight factors: design/size; battery; quality; operability; e-mail; camera; display; and Internet.

Receiving the highest ratings from customers in battery, operability, e-mail and camera, Casio ranks highest with an index score of 656 points on a 1,000-point scale.

Mitsubishi Electric follows Casio with a score of 636 points - a 28-point increase from the 2005 study. With unique products and features such as sliding covers and large liquid-crystal displays, Mitsubishi Electric performs well in design/size and display.

Sony Ericsson, which incorporates functions that allow users to play music with their phones, ranks third overall with a score of 631 points.

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Posted: 2007-01-24 14:29:09
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goldenface Posts: > 500

I never new Casio made mobiles. Good stuff!
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Posted: 2007-01-24 14:42:06
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supers33d Posts: 166

i might have a look and consider a mitsubishi phone
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Posted: 2007-01-24 15:16:52
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Krubach Posts: > 500

All the mainstream/world phones manufacturers get pretty behind SE.

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Posted: 2007-01-24 16:27:28
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Aware Posts: > 500

Notice the 'top three'(Samsung, Moto, Nokia) manufacturers don't even rank in Japan! Says something..............

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Posted: 2007-01-24 16:32:12
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wapt Posts: > 500

The Japanese phone market is dominated by their local brands. While Sony Ericsson is a half local manufacture.

This message was posted from a K750c
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Posted: 2007-01-24 16:53:36
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arien617 Posts: > 500

Quote:
On 2007-01-24 16:32:12, Aware wrote:
Notice the 'top three'(Samsung, Moto, Nokia) manufacturers don't even rank in Japan! Says something..............

I think the survey only covers Japanese makes. Samsung is Korean, Moto is American and Nokia is Finnish, unless I'm mistaken.
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Posted: 2007-01-24 16:54:55
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ESTOR Posts: > 500

Only the Japanese makes were mentioned in the free, abbreviated report. Out of 1000 points
Casio 656, Mitsubishi 636, SE 631, Hitachi 622, Kyocera 609, Sanyo 608, Fujitsu 607, OVERAL AVERAGE 603, Toshiba 600, Sharp 600, NEC 588, Panasonic 579
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Posted: 2007-01-24 19:58:28
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carkitter Posts: > 500

Any idea of how those figures relate to sales figures in Japan?

If company X sold only 1 phone all year and that customer rated it 9/10, it would win the survey.
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Posted: 2007-01-25 02:34:45
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