Esato Forums - Sony Ericsson / Sony : Software, Firmware and Drivers : What the hell services centre????

Index Menu

> New Topic
> Reply
< Esato Forum Index > Sony Ericsson / Sony > Software, Firmware and Drivers > What the hell services centre???? Bookmark topic

katesaia528 Posts: 39

I send email to services centre for request software "R5D007", but he just give me this fcuk answer, upgrade = reason is necessary, hey! guys you agree?????

Dear Customer,

Thank you for contacting Sony Ericsson Online Support.
Your message has reached our Contact Center and we would like to apologize for any delays in responding to your message.

Unfortunetaly this is not something that can be sent to you it would have to be done at our repair center. If you need any other information in regards to sending the phone in for the upgrade you may call us at 1800 374-2776. What is the reason you want to get the upgrade if there is no specific reason we do not recommend it.

Best regards,

Sony Ericsson Online Support

Sony Ericsson Mobile
http://www.sonyericsson.com/us
----------------------------------------------

Question:
Subject: T68
Product: T68

--
Posted: 2002-11-13 10:07:00
Edit : Quote

evoke Posts: > 500

Erm... he just telling u that a sw update can not be done via email or whatever and u have to go to your local SE service centre to get it flashed.... i think u need to phone SE and ask them where ur nearest sc is and then go and get it done...

--
Posted: 2002-11-13 23:02:00
Edit : Quote

Korova Posts: 344

If you bother to read any threads on upgrading SW, even the latest R5D007, you will see how temperamental it can be for different phones. Some people are perfectly happy with it, while others are finding bugs in their phones that weren't there in the first place.

are only saying, if your phone has a major problem, then yes we'll upgrade the SW (which may work, or not). If your phone is working perfectly, why tamper with it.

It makes perfect sense to me!
--
Posted: 2002-11-13 23:11:00
Edit : Quote

tranquil Posts: > 500

Me too... No point in fixing something that works is there? This post was posted from a T68i
--
Posted: 2002-11-13 23:19:00
Edit : Quote

katesaia528 Posts: 39

But if SW has released an improvable version, why don't we go to try it? I think improvable version shoud be better than the old one, if the new one is worse that SW should closed the door.

--
Posted: 2002-11-15 04:52:00
Edit : Quote

sonyericsson Posts: 82

well, perhaps.. improve to those who encounter problem. but to those who has no problem with the phone, then why bother to upgrade.

I guess it is fair....

IF you think there is no problem , then dun upgrade. If there is problem..go ahead.
--
Posted: 2002-11-15 04:55:00
Edit : Quote

katesaia528 Posts: 39

Yes, i also agree you say...but new version maybe has better recepted and other things. Did you have "hangs" exp. or connected without sound? These are general problem.

--
Posted: 2002-11-16 17:09:00
Edit : Quote

decoy7 Posts: > 500

general consensus is the email reply was fine, if you have a specific problem as outlined in the reply, then do as the reply says...otherwise your just making things complicated.

food for thought: imagine 2 million customers just like you enquiring about an upgrade...i would hate to be SE.
--
Posted: 2002-11-16 17:36:00
Edit : Quote

amagab Posts: > 500

I'm perfectly happy with my version. But I'm always curious what the new upgrade will improve. New is not always good but curiousity is strong.
--
Posted: 2002-11-17 09:47:00
Edit : Quote

New Topic Reply