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Further to the debate on who can barr or report a phone lost stolen from the MikeP thread, I have another interesting point to try and clear up if we can?
Hopefully ‘solidsingh’ and ‘masseur’ will help me out here as they have a view on the situation from the other thread?
Some of you will have read the thread about MikeP’s unfortunate problem with a barred Nokia 8800, we hope he and the other party sorts this out swiftly.
Now to my problem………..
I have recently had an exchange handset under warranty DIRECT from Nokia Service Centre, as the original handset was beyond repair. Very nice I thought a replacement handset all nice and shiny with no miles on the clock so to speak! Pity about the back cover as that was my old one, but what the heck they don’t cost a lot. I have a very nice proof of exchange in writing from the service centre, so great the phone is ALL mine!
The original phone was on ‘3’ PAYG network, so to be on the safe side I had better register the phone with my ‘3’ network just in case anything happens to it, ie. I lose it or some person relieves me of it.
I contact ‘3’ via the replacement handset free on 333, and inform the agent of my new acquisition. No problem she says I will look up your details, can you give me your phone number and the IMEI number of the replacement handset, and the password of your account. No problem this a walk in the park, NOT!!!!
Reply from the Agent…’’ Sorry Sir the handset you quote is registered to another account, so we can’t add this to your account as the IMEI is STILL active to the original account holder’’.
Me….. ‘’WHAT are you on about it’s a replacement handset direct from Nokia, with a proof of exchange from them’’
Agent……. Sorry Sir, there is NOTHING we can do as the handset is still registered to someone else’’
Me NOT very happy at all, I can tell you!
Back I go to the service centre and return the handset, and explain the situation. The person in the Service centre who I know VERY well can’t believe it, and says she will look into it. Two weeks pass and I have an answer from Nokia. Sorry NOTHING they will do it’s down to ‘3’ to de register the handset!!!!! Apparently the handset went back to Nokia as faulty, they repaired it, and muggings here ended up with it!!!!!
I return back this time to the ‘3’ shop so I can talk to someone in person, but there is NOTHING they can do either. After 15 or more phone calls all, which I have still logged with times dates names etc., there is NOTHING they are prepared to do. This has now been going on for 3 months, and the warranty is now running very short, I think one month left.
To cut the story short now, and to bring me to the point of phones being barred, the owner of my replacement phone is STILL the person who bought it in the first place NOT me. Therefore if He/She defaults on the contract MY phone will become barred, and there is NOTHING I can do about it as I have tried for 3 months. Nokia will not budge at all.
I would NOT have known anything about any of this if I had not contacted ‘3’ to register the replacement handset.
I look forward to your comments, especially ‘solidsingh’ and ‘masseur’
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Posted: 2007-02-16 14:02:13
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An interesting question, I was thinking of starting a similar thread myself.
ALL of the phones I currently have are secondhand, and I would suspect at least some of them will still be registered under someone else's name, so I imagine there's a good chance that one of them could get barred at some stage in the future.
Also, my sim is not registered to any of these handsets, so if one of these got stolen and I wanted the hanset barred, would I not be able to do so as my sim won't be registered with the phone, I could well the the phones second, third or even fourth owner! I tend to use my sim quite frequently in different phones, would this either cause problems with my service provider or would they eventually get suspecious as to why I keep swapping phones?
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Posted: 2007-02-16 14:18:58
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Quote:
On 2007-02-16 14:18:58, Sammy_boy wrote:
I tend to use my sim quite frequently in different phones, would this either cause problems with my service provider or would they eventually get suspecious as to why I keep swapping phones?
Well as you probably guessed I deal with quite a few phones and usually check them with my contract sim, that has probably been in hundreds of handsets and I have never had a problem yet.
Saying that, the week I am having they will probably invalidate the sim tomorrow.
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Posted: 2007-02-16 14:23:26
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Exactly!
Now perhaps the point of a phone being barred is NOT that straight forward after all?
I have just had a count up of the phones I have here and it exceeds 150, so you can see where I'm coming from, and the trouble it may cause months after purchasing them? I always keep my phones for at least a month, just to make sure they don't get barred straight away.
Like I have tried to explain, there are planty of explanations how a phone can be barred, DON'T just think the obvious!!!
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Posted: 2007-02-16 14:24:39
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well, this is exactly why i stopped trading phones and i am now looking into trading cars.
basically with second hand phones, you are screwed if they get barred because there is nothing you can do.
i was sold some blocked phones and trading standards told me that i didnt have to refund any of my customers but i still refunded as many as i could and i had to get my funds back another way because my supplier wouldnt refund me either. if the seller didnt know the phone was going to get barred, he is not obliged to do anything.
so my solution to all these blocked phone threads is that you should buy your phones brand new from a shop or get them free on contract because these days its not worth the risk.
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Posted: 2007-02-16 15:45:55
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Exactly again!
I also was talking about PAYG phones in the other thread , as above an example I came up against!
Quote by solidsingh......
the provider can block the phone if you stop paying the bill yes, but i was talking about PAYG phones.
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Posted: 2007-02-16 15:55:02
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trust is a very powerful thing.
it can be broken in 1 second flat but can takes years and years to re-build.
I'd like to think I knoe who i deal with when I buy phones as as to date (touch wood) i've never been given a barred phone.
as for original poster, it is down to 3 to deregister the handset.. good luck getting it done though!
fatreg
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Posted: 2007-02-16 19:56:00
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happens intrestingly in my line of work, 3's hands are tied, if the account account ahs another active user, nothing doing, the switch cant happen.
you have got an "apparently new" handset from nokia which is actually a "refurbished one" so to speak . the old owned of your new nokia handset might have given it for repairs and they might have been given another one.
i think this is what happened.
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Posted: 2007-02-16 20:04:50
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it is yeah.
but its down to 3 to cross rerernce with blokia and check that customer A has had a new handset therefore can be reregistered to customer B.
if orange can manage something along the same lines im sure everyone else can?
fatreg
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Posted: 2007-02-16 20:07:37
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the nokia ppl can give him a new phone and not refurbished one as said by them.
then he wouldn't be in this mess in the first place.
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Posted: 2007-02-16 20:23:32
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