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Hi guys
I've just updated my W950i via Seus after changing the CDA to Generic World 1 with KulanKendi. Wow, it makes such a difference to the 'unbranded' firmware which was on the phone when I bought it on O2.
This brings me onto Carphonewarehouse and the dam right lies that they are telling people.
1. That W950is bought from them would be completely generic/unbranded and updatable via Seus. - WRONG!
2. I would be interested if anyone else had this problem. My phone originally before I debranded it would not work on 3G at all. Not once did I get a connection. The status was always ''detached''. I took it into Carphonewarehouse who looked at it and stated 'oh the 3G network is not very good in Chelmsford on O2'. Anyway - since debranded the phone and updating the firware, I've found that 3G works fine, no probs at all.
So this means the software Carphonewarehouse are putting on their W950is is crippling the 3G connection. They must know this, but instead of admitting it and annoucing a recall, they lie to their customers.
How are they able to get away with this?
Surely selling phones as generic when they are not must breach the Trade Discriptions Act and god know what else!
Anyway......rant over!! Thanks for listening!
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Posted: 2007-02-24 13:31:05
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Strange. I didn't think that Carphone Whorehouse put their own software on the handsets they sell. One thing i do know which came from my sister (she works for cpw).She told me that most of what cpw sell are not new but reconditioned/returned handsets.The way they treat their phones in the warehouse's is awful as well.
This message was posted from a K800i
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Posted: 2007-02-24 13:46:18
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The FW that is on them is not particularly prohibative, and compared to other FW's it is MORE generic than those. It does however have a 02 branding, slight and almost unoticeable, but it's there, the CDA is also branded to affect the updates, to keep the little amount of branding you have on even after update.
They KNOWINGLY are breaching the trading standards act, as they are indeed LYING to their customers, however remember these people are on commission and you will always have people BEND the truth to make money off you.
In my experience os Working for Major Service Provider's, the actual network salesstaff are much better than independant dealers, CPW, the Link etc. have a really bad reputation for outright lying to customers in order to make sales. It is now rife in the industry.
E.G.
Orange are the ONLY ones who can guarantee unlimited texts, Magic number, and Orange Broadband as part of contracts, like Doplphin 35
-> 500 x-net mins, plus UNLTD texts, plus free broadband, and magic number
CPW the link etc. CANNOT offer these extras, however REGULARLY customers go to Orange and say that we were offered this from CPW, which is IMPOSSIBLE as they cannot follow through on these promises, but they do it anyway to make a Sale.
This is a small example, but think how pissed you'd be if I told you you were getting unltd texts, you send 1500 texts, and your phone bill comes in at £150, you come back to me, and I say "Oh no don't be silly I said 500 texts, check your terms and Conditions"
This is illegal, and more importantly highly immoral, but it happens every day in life, and nothing is done about it.
As I say this is a small example, I have experienced much worse, in which the customer is out the best part of £600 or more.
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Posted: 2007-02-24 14:01:22
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can i just point out
1. there is no such thing as the link on the high street as of the 31st jan
2. i dont like people who say most poeple ect ect lie in these shops, i used to work for the link and i never once lied to a customer to gain a sale, i used to run my shop like this, and we where well know for it.
3. there are more then one generic CDA codes, but not all of these get updated at the same time, most generic phones in CPW ect all run euro 1 or euro 2 sw (mainly) although i did get a few in from china....that i sent back...
so basicly the point of this rant is dont brand all mobile shops like cpw ect like that because most of them are not like this!
its a shame my shop got turned into a three shop and is now total crap...hence why i left before that happened lol
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Posted: 2007-02-24 14:17:42
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Quote:
On 2007-02-24 13:31:05, redbullman wrote:
My phone originally before I debranded it would not work on 3G at all. Not once did I get a connection. The status was always ''detached''. I took it into Carphonewarehouse who looked at it and stated 'oh the 3G network is not very good in Chelmsford on O2'. Anyway - since debranded the phone and updating the firware, I've found that 3G works fine, no probs at all.
So this means the software Carphonewarehouse are putting on their W950is is crippling the 3G connection. They must know this, but instead of admitting it and annoucing a recall, they lie to their customers.
I think this is disgusting. Did you take your phone back and show them that they were BS'ing you? I would have.
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Posted: 2007-02-24 14:18:34
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@Lostprohet
I am not denying the fact that no doubt there are many fair and responsible salesmen that work for third party resellers.
However I have been in this business for a ong time, and unfortunately have seen too many horror stories caused by the fact that a salesman, usually but not always, at a third party reseller has OUTRIGHT LIED to a customer to make a sale.
It happens at service provider stores as well, but the room for lying with SP services is a lot tighter, and you cant really make any major lies to the customer, however at 3rd party stores it appears you can say whatever you want.
I now this is a generalisation, however I have experienced TOO MANY problems with 3rd parties to EVER consider recommending them or remotely using them. They lie about handset capabilities, terms and conditions and also contract details, regularly, I'm sorry if you don't agree but I can recount at least 100-200 cases where a customer has been flat out lied to, in these regards.
As to their CDA LIE, and yes it is a LIE, /29 is an O2 CDA not a generic one, there is no excuse they are selling these as fully updateable regularly on SEUS, and as being fully generic, which is RUBBISH, there have been NO /29 updates so far, on W950i, however 7 /1 updates, so lets not beat around the bush with this one.
THEY ARE LYING! they aren't generic, they are branded, and if I was a customer I would be SERIOUSLY pissed off.
The other thing that pisses me off, is that CPW etc. don't care about you after the sale, if you have any problems or issues they just tell you to come see us. Subsequently our first question in store is "Did you buy this handset from us?" If the answer is No then they get promptly sent back to the retailer they bought it from.
They lie to customers, not always but frequently, and then pass the buck, by sending any issues to the service provider.
SHOCKING BUSINESS!!!
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Posted: 2007-02-24 14:30:44
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looks like ive been told lol
i do agree with u on many facts se-unlock...hence why i only ever buy from the network itself, but dont listen to a word they say, i always know what handset i want i like my tariff so it wont ever change....unless they take more money off
ive never attualy brough a phone from anyone else except the network...and obviously here lol
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Posted: 2007-02-24 14:41:04
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Hi all,
I really think it is unfair and more than a little harsh to blame all the sales people as most of the time they are only relying on what they are told by either their mangers either in store or area . Also most if not all the information they receive comes from head office. As to buying equipment direct from the Networks this is usually my last and least preferred course of action as prefer all my devices to be completely free from any branding or network imposed restrictions on them. With the exception of T-Mobile who now put very little branding bar a few dedicated links on thier handsets and 02 who also seem to have the same policy. As for Orange, 3 and Voda branded handsets i wouldn't have one if it was free which they usually are with their contracts.
Marc
_________________
Nokia Black N93,2gb SanDisk MiniSD & TomTom6,AD-46,Sony MDR-EX71SL. Nokia 8800 Special Edition
[ This Message was edited by: Dogmann on 2007-02-24 15:14 ]
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Posted: 2007-02-24 16:13:02
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I am in no way tring to tar every salesman with the same brush, I have been in phone sales for a long time, so I wouldn't like to be tarred with that brush, but it is endemic and getting worse.
It is not that I don't like the fact that 3rd party companies exist, it is the lies they tell and they way they conduct themselves that disappoints me the most. With the rise in small dealers, has come a eponential rise in Service issues, like cold calling etc.
My staff handset had 7 calls from 3 in 4 days, trying to sell me onto a package, and that was a Network, not a small dealer. The shady tactics used by the 3rd parties like "HI!!, i'm working on behalf of Orange/Voda/O2 etc,"
NOTE!!!
This statement is not, "HI!, I work FOR Orange/Voda/)2 etc."
This is a way to make people think you are their network, and then coerce them into a 18 month LRD with the worst handset known to man, and if an RA is not REQUESTED within 14 days, when you send the phone back, if you send it back, then you can't upgrade through your actual network.
Shady at best.
Anyway, the info that comes from Managers etc. is the hardline from the company above, salesmen can't blame someone else for them lying. They know exactly what they can and can't do, and choose to push it to, and past IMHO, the limit.
I am not in anyway saying that the CDA/Branding issue is the fault of a salesman, as most salesmen would know what a CDA was never mind if it was branded or not. I am saying that in most cases 3rd party dealer salesmen push it a lot further than network operator salesmen for sales.
The CDA/Branding issue is the fault of the Higher management who have decided to market and tell EVERYONE inc sales staff that their handsets are unbranded and generic, when they are not, which IMHO is illegal.
Anyway......
Ouch!
....Think I just hurt my leg coming down off my high horse lol....
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Posted: 2007-02-24 16:51:15
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Hi seunlock-uk
Wasn't having ago honest as as someone that was involved since pre launch of the original Networks. At which time part of the Networks license actually prohibited them from selling direct to the public i have seen many thing happen in the business that has been appalling not least the way once this restriction was lifted the way the Networks have shafted and continued to shaft their original dealers and set up their own shops.
Strangely enough the change i find the strangest is the reversal of what was the best Network IMO to becoming the worst. Whilst at the same time what was the worst Network and the only one i never had a contract with has become the best nothings stranger than life i find.
Their are unscrupulous people and companies in every walk of life, my favourite is the Orange sales people who try and offer me the earth to whom i explain the last Orange handset and contract i had ended with me having to threaten to issue legal proceedings and even if they were to give me an Orange phone and pay me i wouldn't want it surprisingly the line goes very quite after that. But the others that phone saying your entitled to a free upgrade when i have over 12 months left on contract are just as bad. Unfortunately as the market has matured and nearly everyone that is going to has a phone already thier marketing if you can call it that is getting more desperate IMO
Marc
_________________
Nokia Black N93,2gb SanDisk MiniSD & TomTom6,AD-46,Sony MDR-EX71SL. Nokia 8800 Special Edition
[ This Message was edited by: Dogmann on 2007-02-24 23:23 ]
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Posted: 2007-02-24 20:36:38
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