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mattpont Posts: 5

Hi,

I'm trying to update my firmware on my k800i.

I downloaded the latest version of SEUS, and followed the instructions. When the program is "updating software" on my phone it stops at 76% and then the program returns to the beginning.

My phone no longer turns on or does anything!

Any help would be appreciated.

Thanks

[ This Message was edited by: mattpont on 2007-02-25 18:12 ]

[ This Message was edited by: mattpont on 2007-02-25 18:21 ]
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Posted: 2007-02-25 19:11:54
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Neo-Tech Posts: > 500

Hi,

Welcome to Esato!! Do you see a RED light near the Infrared panel flashing when you turn it on. If you do, let us know and we'll tell you what to do next.
BTW..Have you tried re-updating the firmware

Hope this helps
machanic
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Posted: 2007-02-25 19:55:58
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mattpont Posts: 5

Hi,

my phone doesn't turn on! so therefore, no red light.

currently the phone is a brick.

I've tried updating the firmware many times, but it gets stuck at 76% and doesn't complete the process.

Thanks
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Posted: 2007-02-25 19:58:37
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Neo-Tech Posts: > 500

Try turning the phone on and look at the Infrared Panel. Just turn it on to see it the light comes on
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Posted: 2007-02-25 19:59:42
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mattpont Posts: 5

no red light i'm afraid. nothing!
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Posted: 2007-02-25 20:02:15
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Neo-Tech Posts: > 500

What happens if you plugin the charger and then turn it on
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Posted: 2007-02-25 20:04:26
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mattpont2 Posts: 2

still nothing.

the only time i can get any life out of my phone at the moment is when I run the SEUS software and do the "hold down C and insert the cable" routine. But then I get the problem at 76%.

I'm having a bad gadget day - put my ipod through the washing machine this morning!
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Posted: 2007-02-25 20:11:20
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Neo-Tech Posts: > 500

Remove SEUS and try installing again. If that doesn't help try this as a last resort

http://www.esato.com/board/viewtopic.php?topic=141436#post1901642
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Posted: 2007-02-25 20:13:49
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mattpont2 Posts: 2

thanks for the help - still no joy though.

i uninstalled SEUS and tried it again - same problem.

I also tried the Wotan software and that kept failing as well (7 euros down the pan!).

I'm getting a bad feeling about my phone now!
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Posted: 2007-02-25 21:17:32
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Neo-Tech Posts: > 500

Read the instructions carefully and try again. BTW you dont need to buy again
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Posted: 2007-02-25 22:26:00
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