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> K800i power problem! HELP!
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Hi,
My K800i just suddenly did not switch back on the other day! I have been on the Sony Ericsson website and gone through all the steps to check the battery and nothing works! The battery works in another phone and the only sign of life is a red LED flashing in the infared port? Plugging it in overnight and still does not come on!¬
Can anyone help, the info on this phone is extremely important! If any updates are needed will the info be lost i.e. text msgs?
Thanks!
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Posted: 2007-03-20 12:11:44
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Sounds like a software problem, and that the phone needs it's software reflashing. Have you tried doing an update via the Sony Ericsson Update Service?
Try that first and see how you go on, if that doesn't work it will need a full reflash - in which case it might be an idea to contact wherever you got the phone from to get it repaired (should be under warranty) or get it sent off to SE.
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Posted: 2007-03-20 15:55:35
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Check this:
http://www.esato.com/board/viewtopic.php?topic=141436
http://www.esato.com/board/viewtopic.php?topic=141235
http://www.esato.com/board/viewtopic.php?topic=136077
http://www.esato.com/board/viewtopic.php?topic=140188
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Posted: 2007-03-20 16:28:09
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The red LED in the IR port usually flashes at low battery, (on almost all
models btw, if not in the IR port, there usually is a small lens near the power-on switch). When you connect the charger cable, are you sure it makes proper contact? Do you see the "charging" icon in the display? It is a known problem with
phones that the charger cable does not make proper contact with the contacts on the phone, thus not charging despite the cable looks like it is connected. Make sure the contact surfaces are clean. Try blowing away dust with pressurized air, or maybe clean with a cloth and some ethyl alcohol. Yank the contact a little bit up and down when it is in position to make sure it is properly connected.
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Posted: 2007-03-20 16:31:22
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Thanks for the advice and links everyone!
Having read these, im obviously not the only one with this problem!
Now basically, i was given the phone (its an operator-free version) so its not covered with my o2 contract and i also dont have any of the USB cables or CD/software.
The phone was fully charged.
When i plug in the charger there is not battery signal on the screen
I dont think the charger is broken as it was used 30 mins before.
The battery works in someone elses model
When i mentioned the info on it was important, i was not joking! Im being harrassed and need to get the messages off as evidence which is why i cant send it off to SE as everything will be wiped.
If i do this software download from SE and somehow manage to get the cables / software from somewhere... will the info be lost anyway or will it just start up in the same state as when it died???
Also, i read someone shorted the connections in the phone with a spoon to get rid of the trapped current???? Is this an advised option to try or was the guy just at the end of his teather with the dam thing!! Will it do any further damage?
Thanks for everyones help.
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Posted: 2007-03-21 16:17:19
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If you do a firmware update it shoudn't wipe all the info off the phone, though a full reflash will do. Data cables are cheaply available off Ebay for a few quid, and the software downloadable for free of SE's website.
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Posted: 2007-03-21 16:21:32
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Thanks for that.
Sorry, but before i do anything can you confirm what 'firmware' update is? Is this the 'Sony Ericsson Update Service' download from the website or is this the full reflash one?
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Posted: 2007-03-22 11:59:59
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Yes, the software update is via the Sony Ericsson Update Service and it shouldn't wipe all your info, it hasn't on phones I've updated anyway!
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Posted: 2007-03-22 12:02:30
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Sammy_Boy,
Your a legend!! If this works ill be the most relieved and happiest bloke in the world!
...Iv just downloaded the software update, is there any pointers you can help me with through this as iv read loads of posts and am getting baffled about Kulan etc etc and what i should or shouldn't do to keep all my text messages.
Your help would be really appreciated!
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Posted: 2007-03-22 13:07:47
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On 2007-03-22 13:07:47, ian1pea wrote:
...Iv just downloaded the software update, is there any pointers you can help me with through this as iv read loads of posts and am getting baffled about Kulan etc etc and what i should or shouldn't do to keep all my text messages.
Your help would be really appreciated!
Updating firmware via SEUS won't solved your problem. You need EROM version update provided by third party like Kulan/Wotan/DVT. It is free although you may need at least 1 credit in the account but it won't be used up. Your data is saved with EROM update.
However you need to try whether their client can still see your phone first when you plug the cable. Otherwise your only option is service centre.
Do NOT update your FIRMWARE through third party (kulan/wotan/DVT)though as it will completely wipe out your text message! Updating firmware via SEUS is save (as it is part update and will retain your data) but it may not solved your problem as this problem usually caused by old EROM version.
Firmware and EROM are two DIFFERENT THING! Read again the link I gave to you carefully. Latest EROM is R3A016 and latest firmware is R1JG001.
[ This Message was edited by: hanugro on 2007-03-22 13:26 ]
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Posted: 2007-03-22 14:16:07
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