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i bought my k800 off these distributors called mobile workshop in malaysia, and my unit had some dust under the screen. so then i went back to the shop i bought it from, and the salesguy who sold me the phone 'advised' me not to service it as dismantling it would cause the cover to 'creak'. so i just ignored him, and took it to the service outlet anyway. showed them the dust under the screen, and first thing they said was 'it went in from under the joystick'. i was about to point out that the joystick piece is dust insulated, but then he continued and said that maybe it was in the way i used my phone.

blaming customers for problems that occur to the phone? my phone is near mint even after 4 months, the only problem being the dust. great customer service, mobile workshop! guess i know where (not to) get my phones from next time!
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Posted: 2007-03-31 08:59:13
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I'm from Malaysia too! Where are u from?
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Posted: 2007-03-31 11:19:01
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kuching here. but i'm sure mobile workshop is a west malaysian company. that's the problem with these 'grey' importers, very shoddy service and it seems they don't give a toss after they sell you the phone.
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Posted: 2007-03-31 20:53:27
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I don't find this kind of workshops in KL
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Posted: 2007-04-01 10:20:36
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Unfortunately crummy CS is the rule and not the exception in the world.
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Posted: 2007-04-01 19:40:33
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