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Mobile staff 'lacking knowledge'
UK mobile phone users are often paying too much because staff at some main operators are unable to answer tariff questions, a consumer report says.
Staff at O2 were the most likely not to be able to answer a tariff question, according to a survey of the UK's six biggest mobile firms by Onecompare.com.
Virgin Mobile staff were the most accurate, followed by workers at 3, T-Mobile, Orange and Vodafone.
O2 said that the survey was not broad enough to draw an accurate conclusion. Continues.....
BBC News
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The UK's Best Selling Phones[ This Message was edited by: goldenface on 2007-04-04 10:24 ]
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Posted: 2007-04-04 11:23:38
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I don't think we really need to go any broader with the survey as we already know how true all this is!
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Posted: 2007-04-04 11:28:05
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Superluminova Posts: > 500
Well I for sure always inform customers about vodafone passport, so I would pass this with flying colours lol
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Posted: 2007-04-04 11:42:55
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oops, I did mean to add "present company excepted"
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Posted: 2007-04-04 11:44:00
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