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Nanu Posts: > 500

With the high amount of trouble being caused by phones becoming blocked especially after a sale is the consumer always at fault?

The reason i bring this up is MY W810i which i have had for nearly 12 months DIRECT from o2 has now been blocked!! why i am not sure as i haven't contacted o2 yet!

But this behaviour from the networks is causing havoc, evidence of this is rife even within this forum in cases such as what has happened with rookwise! the blame naturally falls on the seller!

If i had of sold this phone i would be getting the blame and having to sort it out yet clearly i have had no hand in this phone becoming blocked!

Just my little rant, i will update with the response from o2 tomorrow!



_________________
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[ This Message was edited by: Nanu on 2007-08-06 15:38 ]

[ This Message was edited by: Nanu on 2007-10-13 22:00 ]
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Posted: 2007-04-13 22:58:59
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Mr Miyagi Posts: > 500

the network would not block your phone without any good valid reason, you need to find out, why? and if they have blocked it without a good reason or they made a mistake, then i would ask for some sort of compensation.
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Posted: 2007-04-13 23:06:41
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Nanu Posts: > 500

What good reason could there be?
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Posted: 2007-04-13 23:11:11
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BobaFett Posts: > 500

for example the one didnt payed the bill or it got stolen
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Posted: 2007-04-13 23:11:55
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Nanu Posts: > 500

I'll rephrase that "what good reason could there be to block someones phone who has never missed a payment or reported there phone as lost, stolen, damaged or otherwise?"
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Posted: 2007-04-13 23:15:43
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BobaFett Posts: > 500

maybe system bug or sy made a mistake...
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Posted: 2007-04-13 23:18:17
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Nanu Posts: > 500

I'll find out tomorrow anyway and let you know and as mr miyagi suggested i'll try and seek some form of compensation! (I quite fancy the W880! )
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Posted: 2007-04-13 23:21:16
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Sammy_boy Posts: > 500

I wonder if someone's reported their phone as lost or stolen, and given the wrong imei number, or there was an input error on O2's side?

There does seem to be an awful lot of blocked phones about at the moment, possibly a lot of insurance scams?
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Posted: 2007-04-13 23:29:53
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Nanu Posts: > 500

Just goes to show though that it doesn't have to be a scam for a phone to be blocked!

It's a shame the way things are going now!

i have bought a few phones off eBay and never been a victim but theres still time!
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Posted: 2007-04-13 23:34:50
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*Jojo* Posts: > 500

@nanu - Yeah . . . looks like that will be a BIG FAULT on their part . . . they should be charged with DUE-compensation . . . in monetary terms I think

I've learned and READ what happened with Rookwise's case . . .
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Posted: 2007-04-13 23:35:17
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