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> k790a warranty issues
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o I was sitting by my desk yesterday when I noticed my k790a started flashing through the white screen. I watched it keep flashing between white screen and dark, with blurred lines for about 15 minutes. I tried to restart with the top button to no avail. After a while, I removed the battery and sim, let it sit for a few mins and tried to reboot.
No avail.
24 hours later, I took it to the store where I bought it (excellent service btw) where they tried to reload the firmware, to no avail, and have decided to send it back to SE under the manufacturers warranty (I purchased the phone ~9 months ago, so it sits well under the 1 year warranty).
The tech guy says SE is prompt with warranty issues...can take from 2-4 weeks. They stuck me with a z520a as a replacement phone (what a piece...). Does anyone have experience with SE and warranties? Can I expect my phone to be fixed? Will they send me a new one? Are they historically snakish about these things? Could I ask them to forget about replacing the phone and just send me the k850i when it comes out
as a disclaimer:
I have almost NEVER dropped the phone, no water damage, its in near mint condition...
and I posted this on hofo if you surf there.
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Posted: 2007-06-20 23:04:43
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