General discussions : General : Wtf? Vodafone actually gave me some great service! (edit: no wait they tried to pull a fast one)
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Vodafone ALWAYS screws me over, but this time I called and said.
"I've been charged 5 pounds for a service, but two weeks ago you told me it was cancelled".
I waited, expecting to hear an excuse.
"Oh really? Sorry about that, 5 pounds has been credit back."
"Oh.. thanks! Also, I noticed I went over with my texts, what do you suggest I do? Will an add-on be cheaper?"
"No problem sir, I've added 150 texts to your price plan"
"How much will that be?"
"Nothing
"
"What? oh.. ok.. thanks very much"
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Razor Ramon HG[ This Message was edited by: amnesia on 2007-07-10 03:10 ]
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Posted: 2007-07-09 16:59:09
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I've always found that vodafone's customer service is good, they gave me a k800i unlock code for free whereas t-mobile have charged me £15
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Posted: 2007-07-09 17:37:50
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sometimes you get this mate.... it totally depends on the monkey that answers the phone (thats not to say all of them are monkeys, some are gerbles)... but anyway, nice one amnesia - glad it went your way...
I had a simular experience with orange the otehr day... phoned to get a new w810i (insurance) told them my data cable was broke and the guy credited my account by £30 - unbelievable - i didnt ask or nothing.....
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Posted: 2007-07-09 17:45:44
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Nice to know some people are not complete Tw*ts
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mosdelln (+5, -0) [e]
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[ This Message was edited by: mosdelln on 2007-07-09 16:50 ]
[ This Message was edited by: mosdelln on 2007-07-09 16:50 ]
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Posted: 2007-07-09 17:49:42
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...yep, I hate saying it, but vodafone here in Ireland have become almost "good" over the last 12 months or so! How do they do it
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Posted: 2007-07-09 17:52:02
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Maybe they have changed their Management, Employers to people who care for their customers???
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Posted: 2007-07-09 17:54:39
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yeah, well,... but their instore staff is still from the bottom of the ignorance pit (heard last week the k750 has a "2 megabyte camera", and the phone-memory is enough for 100-200 songs "depending on the type of music"
Though all the new polish folks they have here in Ireland at least know their stuff!!!!
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Posted: 2007-07-09 18:07:06
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02 have never done anything good for me they're even saying I have to purchase a £15 Latching code for my D900i.. but I haven't and now ive entered a code from a forum and trashed the phone up!
Think they wanted to charge me £10 for a 3G sim card and a few weeks later I recieved a invoice saying £0.00p after it come!
I plan on leaving 02 at the end of the year so calling that Retentions crew should be quite funny they can either say good-riddance or stay
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Posted: 2007-07-09 18:12:05
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voda are still trying to charge me £20 to get my N73 unlocked!
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Posted: 2007-07-09 18:46:34
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Have you had it less than a year Mr Reg. I called the other day to get mine unlocked, and they said if its less than a year old, it is £20, after this its free.
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Posted: 2007-07-09 19:54:54
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