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I ordered my k750i online from o2 a week or so ago, and tried to order their new simplicity deal online but was declined.
The following day, I rang them up to see why I had been declined and all was sorted. I asked the guy on the phone if he could tell me when I could expect my phone to be delivered, to which he replied, he cant locate any phone ordered by me on the system.
I then ask him to double check this, and he says, no, no phone was ordered under these details. So I order my sim with him, plus another K750i. Guess what turns up the next day, but the original phone which Iordered online.
I now contact customer services, who tell me the second phone has already been despatched to me, so just refuse the parcel, which will then go back to them, and I wont be charged.
I have checked my account today, and I have been charged for 2 phones.
Just been on to customer services again, and give them my details, only to be told that is all that account shows is my first months bill, which I can confirm with logging onto my account.
After an hour on the phone, they still cant locate this phone that I have been billed for.
I now have to fax them a copy of my statement so they can try and locate it through some code which the banks use.
GRRRRRRRRRR
Rant over now.
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Posted: 2007-07-16 21:05:08
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Jeez good luck with that. Having a good ole' rant and getting off your chest helps. These things can take ages to sort out.
May the
be with you.
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Posted: 2007-07-17 08:47:16
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Quote:
On 2007-07-17 08:47:16, goldenface wrote:
May the
be with you.
He's got 2 of them now thanks to O2!
hehe!
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Posted: 2007-07-17 08:51:00
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Too right!
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Posted: 2007-07-17 08:55:30
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I wouldn't mind if I had the 2 phones, then I could sell one and get my money back. I did exactly as they said, and refused to accept the parcel, and it went straight back to 02.
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Posted: 2007-07-17 08:56:57
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Well then the next thing would be getting them to acknowledge that the second one has been returned.
Make sure you keep a log of everything that happens and who you spoke to. These things can get messy.
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Posted: 2007-07-17 09:09:25
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This happened to me before Christmas and they are a bunch of monkeys!
I wanted to move my personal contract to O2 so I got a PAC code off of Vodafone and ordered a W950i off o2 all was sweet until the next morning, when i recieved an email telling me my W950 would be delivered 2 months later!! so I phoned them and the fella on the phone said "yes sir we wont be getting that phone in for a while! would you like me to cancel the order" so I said yes of course!
After an hour it was really niggling me so I phoned back and spoke to somebody different, who said "yes we do have the phone in stock I am looking at it right now! would you like me to reorder you one kind sir" to which I replied "yes please!" so we tried to order one and I got declined through their fraud system apparently because of my recent activity!
So I told him to forget it and went back to Vodafone (which I deeply regret) and ordered my P990 from them instead and I got the W950 with O2 on my business account!
Next thing I get another email from o2 stating that my W950 was en-route to me and it will be with me on Monday!
So back on the phone I go to cancel what should have already been cancelled, but I couldn't I too was told to just refuse the parcel when it arrived by this point they had taken £90 odd out of my bank account and wouldn't refund till they had the phone back and they continued to bill me for 2 months after the phone had been sent back and it took
AGES to get my money back off them!!
So when my personal account is up for renewal this year T-Mobile may well be getting my custom!!
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Posted: 2007-07-17 09:26:10
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I got a free W810i out of O2s mishaps!!
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Posted: 2007-07-17 09:30:27
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I've got a barred W810i out of Vodafone's Mishaps care to swap?
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Posted: 2007-07-17 09:31:31
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ermm..
it was sold many moons ago!
I now have no W810i!
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Posted: 2007-07-17 09:33:10
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