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< Esato Forum Index > Sony Ericsson / Sony > Software, Firmware and Drivers > Big Problem with WotanServer Bookmark topic

WotanServer would not send any confirmation email for 7 DAYS now after a succesful payment via Kagi, and after at least 10 reminder tickets send to all their "departments".

The only voice from "out there" came from Kagi: they granted me an email explaining they will contact WotanServer with my problem. No further feedback from them too.... 4 days after their courtesy answer !

It seems that this WotanServer is collecting payments with no return service - making them nothing else than ROBBERS !

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Posted: 2007-07-29 00:47:47
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when i used KAGI it took a while but only about 30-40 mins whereas paypal is almost instantly and is probably a better option
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Posted: 2007-07-29 00:52:20
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I'm having the same problem - 3 days and still no response from anyone. I'm pissed off. Robbers is exactly what they are. What the F... kind of business do they think they are running? Do they really want to piss off members of the largest Sony Ericsson news group around? That can't be good for business surely?

%$*#&@^!!


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Posted: 2007-07-29 02:20:50
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A month ago I had my friend do the transaction to buy 10 Wotan logs via KAGI and no problems at all. It just took a day.
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Posted: 2007-07-29 04:07:00
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What is even more annoying than the huge delay is their dead silence to all my emails, tickets, etc. Not a single answer for 7 days !

I am already thinking there are no living people at their offices - just some deaf machines. This would be rather costs-wise for them, but they are surely losing clients with this kind of service.

Losing big time ! You just cannot run operation like that...
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Posted: 2007-07-29 09:55:50
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Hurray !
On the 8th day of wayting I received at last the welcome email from WotanServer.
I am sure this result is due to my yesterday post in this forum.
Here is the explanation Wotan gave for my problems, although I am not inclined to accept it :
""
Sorry for delay. But since you submit duplicit tickets and spam our forum your ticket was assigned lowest priority. Next time post just 1 ticket.
Best Regards,
""
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Posted: 2007-07-29 10:43:00
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That's good news. I understand why they say don't spam their ticket system, but they DO SAY in their support faq, to submit a ticket if you don't get a response in 30 minutes (for KAGI), but when you submit the ticket it defaults to LOW priority!

So should I submit ANOTHER ticket assigned a high priority? Either it will be high priority, or it will combine with my 2 other low priority tickets into a "ignore forever more" priority ticket. Crap!
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Posted: 2007-07-29 11:02:53
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Wow! I just tried the link in my email from wotan (in reply to submitting my first ticket) that says "You can check the status of or reply to this Ticket online at..(click here)" and it took me to a page that says "ERROR: You do not have enough permissions to access this page. Please log in by entering your Email Address and Password."

So in order to follow up on a ticket about not having got my password yet, I need to enter my password.

groan.
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Posted: 2007-07-29 11:08:12
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Newsflash!

Got my password (maybe they have been watching this thread!), ran wotan client, debranded my phone, got rid of playnow, and I'm happy as.

Thanks Wotan! (crawl crawl)


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Posted: 2007-07-29 13:55:12
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good for you maxie!

i thought the patience would just simply ran out from yah...

NOOTT!!!
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Posted: 2007-07-30 04:19:09
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